Jody Jones

Disinfected and mopped bathrooms to insure cleanliness.

Cleaned and stocked entire kitchen including small and large appliances;counters; sinks; floors; fireplaces; emptied garbages; and restocked amenities for our next guests.

Vacuumed; dusted; and mopped all rooms preparing them for future guests.

Organized and cleaned decks; outdoor furniture; grills; fireplaces/pits; etc. to encourage peace and tranquility for our guests.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Coordinated with vendors for timely inventory replenishment, ensuring product availability.
• Developed marketing strategies to attract new customers, increasing foot traffic.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Oversaw daily operations to maintain store cleanliness and organization.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Served up the biggest and best scoops of ice cream this side of the Mississippi!

Prepared and served tasty snack foods and beverages; checked temperatures to assure freshness of products.

Completed daily/weekly inventories on all food and supplies; selected and ordered fabulous flavors of ice cream for a mouth-watering; tongue-tantalyzing; tummy filling treat every time.

Disinfected and cleaned entire shop from top to bottom to prevent food/dairy illnesses.

Mentored and trained multiple employees instilling proper cash handling; counting back change correctly; serving and preparing orders; maintaining a clean and sanitary environment; while providing A-1 customer service.

Welcomed tourists from all over the world to one of the most interesting; oldest; and creepiest; packed full of history; awesome antique automobiles; Western and World War 2 memorabilia; old toys; ice cream; and a one of a kind gift shop all in one.

Charged patrons entry fees; handled cash/credit transactions; directed customers to the different museums; while providing answers to questions, a few highlights, and some of the history of the Old Prison.

• Sanitized and disinfected all bathrooms;floors; counters; bar area;; patio; and porch areas to provide a clean and enjoyable place to frequent.
• Expedited job completion times with effective teamwork among crew members while executing various Swamper functions.
• Maintained a safe working environment by following safety protocols during all Swamper operations.
• Reduced workplace accidents through strict adherence to safety guidelines and procedures while performing Swamper duties.
• Contributed to successful project completion by effectively collaborating with team members on various tasks.
• Assisted in the training of new Swampers, ensuring they were well-prepared for their roles and responsibilities.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
• Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
• Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
• Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
• Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.