Jody Lewis
West Valley City,Utah
Summary
Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Service-oriented [Job Title] bringing 15 years of experience in [Skill] with pleasant attitude. Aiming to leverage [Type] expertise to fulfill [Type] industry role with client-focused enterprise. Compiled and analyzed data to determine approaches to improve sales and performance. Performance-oriented Sales Leader offering exceptional record of achievement over [Number]-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Parts and Sales
Taurus Trailer And Sales
Salt Lake City, United States
02.2020 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Established spare parts department from ground up.
- Managed team of [Number] direct reports and [Number] parts specialists in sale of spare parts in dealership representing [Type], [Type] and [Type] vehicles.
- Calculated sales commissions for [Number] parts sales representatives.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
Warehouse Manager
S&P Brake
Salt Lake City, Utah
06.2018 - 11.2019
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Met environmentally controlled warehouse operational needs through smooth staffing and resource allocation.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Negotiated with [Number] different freight companies and received annual contracts resulting in cost savings of [Number]%.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Outside Sales Representative
TruckPro/ Six States
Salt Lake City, Utah
03.2017 - 06.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created strategic brand building events to promote current product portfolio.
- Established new accounts through cold calling and personal visits to potential customers.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Performed required travel for training and scheduled events.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Managed territory budget to support development of regional and territory leads.
- Built strong client rapport to establish diversified network of connections.
- Contributed to event marketing, sales and brand promotion.
- Prepared and delivered presentations to [Type] customers to highlight offerings and secure new business.
- Exceeded team sales goals by [Number]%.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Quoted prices, credit terms and other bid specifications.
- Worked independently with minimal supervision.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Outside Sales Representative
Freedom Truck & Trailer
Salt Lake City, Utah
07.2013 - 06.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created strategic brand building events to promote current product portfolio.
- Established new accounts through cold calling and personal visits to potential customers.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Performed required travel for training and scheduled events.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Managed territory budget to support development of regional and territory leads.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Identified prospective customers by using business directories and following leads from existing clients.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Built strong client rapport to establish diversified network of connections.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Contributed to event marketing, sales and brand promotion.
- Prepared and delivered presentations to [Type] customers to highlight offerings and secure new business.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed customer relationships and increased overall sales by [Number]%.
- Presented information to customers, peers and management.
- Quoted prices, credit terms and other bid specifications.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked independently with minimal supervision.
- Prepared and deliver customer sales quotes.
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
Parts Specialist
Precision Truck & Trailer Repair
Salt Lake City, Utah
03.2003 - 06.2013
- Tracked parts use and charged items to customer accounts for billing.
- Identified early product failure trends and communicated information to customers to help select more suitable parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Satisfied customers with fast, knowledgeable service for [Type] product needs.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
- Served customers in-store and by telephone to answer questions and place orders.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Maintained clean and neat parts counter and sales floor.
- Delivered merchandise to business locations for use in [Type] repairs or direct sales.
- Measured and assessed parts to determine which ones to machine modify to necessary size.
- Diagnosed malfunctions after looking at damaged unit in depth.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Moved [Type] parts to designated bays for deliveries using [Type] equipment while overseeing safety procedures.
- Stocked and managed stock of parts.
Education
Certification - Fire Fighting Certification
Peach County Fire
Fort Valley, GA09.2002
High School Diploma -
South Summit High School
Kamas, UT05.1998
Skills
- Sales Program Coordination
- Advertising Campaigns
- Shipping and Receiving Oversight
- Relationship Building
- Sales Projections
- Customer Complaint Resolution
- Sales Records Management
- Sales Statistics Analysis
- Decision Making
- Time Management
- Detail-Oriented
- Product and Service Promotion
- Customer Service
- Problem Solving
- Customer Billing
- Direct Sales
- Cold Calling
- Sales Targeting
Timeline
Parts and Sales
Taurus Trailer And Sales
02.2020 - Current
Warehouse Manager
S&P Brake
06.2018 - 11.2019
Outside Sales Representative
TruckPro/ Six States
03.2017 - 06.2018
Outside Sales Representative
Freedom Truck & Trailer
07.2013 - 06.2018
Parts Specialist
Precision Truck & Trailer Repair
03.2003 - 06.2013
Certification - Fire Fighting Certification
Peach County Fire
High School Diploma -
South Summit High School