Jody Mcdonald
Cincinnati,OH
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
16
16
years of professional experience
Work History
Lead Assistant
H&E ENTERPRISES
01.2014 - 12.2019
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Built strong relationships with customers through positive attitude and attentive response. By doing this are sales went skyrocket 45% in 60days.
Maintenance Man
Rachels Cleaning Service
04.2004 - 05.2015
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. By doing this are sales jumped 25%.
Education
High School Diploma -
Scarlet Oaks Career Development
Cincinnati, OH05.2001
Skills
- Complaint Resolution
- HR Consulting
- Incident Escalation
- Lead Identification
- Operational Efficiency and Safety
- Coordinate Supplies
- Continuous Improvement Process
- Team Meetings
- Team Monitoring
- Troubleshoot Service Issues
- Quality Control
- Process Improvement Initiatives
- Task Monitoring
Timeline
Lead Assistant
H&E ENTERPRISES
01.2014 - 12.2019
Maintenance Man
Rachels Cleaning Service
04.2004 - 05.2015
High School Diploma -
Scarlet Oaks Career Development
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