Jody Mello
Redondo Beach ,CA
Summary
Results-oriented, established professional with a track record of elevating brand presence and sales in luxury markets. Proven ability to lead teams in executing strategic initiatives that drive customer loyalty and operational excellence, achieving significant growth in high-value accounts.
Overview
9
9
years of professional experience
6
6
Certifications
Work History
District Manager
RNDC
Honolulu, HI
07.2024 - 09.2025
- Led operations for RNDC in O'ahu, Hawaii, overseeing a diverse portfolio of high-end liquor and wine clients to enhance sales and operational efficiency while improving customer satisfaction.
- Managed team of 5 sales representatives and 3 key account managers, delivering training and support to elevate service standards and deepen product knowledge.
- Develop and maintain strong relationships with top-tier hospitality clients, ensuring their unique needs are met while driving brand growth.
- Analyzed market trends to identify business opportunities and implemented targeted strategies to expand market presence.
Manager Prestige
LVMH - Southern California (Prestige Division)
Hermosa Beach, CA
05.2022 - 07.2024
- Managed Louis Vuitton Moet Hennessy's prestigious portfolio for Southern California hotel sector, enhancing customer experience in fine wines and spirits.
- Led cross-functional teams in training and developing the hospitality staff on luxury product knowledge, customer service standards, and sales techniques.
- Executed strategic promotional activities and maintained relationships with key stakeholders to drive brand awareness and loyalty.
Sommelier / AGM
Paradise Springs Winery (Tasting Room)
Santa Barbara, CA
03.2020 - 05.2022
- Curated wine lists and crafted tasting experiences, enhancing guest satisfaction at Santa Barbara's renowned tasting room.
- Developed expertise in wine production and varietals to create personalized educational experiences, engaging customers effectively.
- Supported winery branding and marketing initiatives, leading to increased visitor numbers and sales.
Wine Manager / Assistant Division Manager
Youngs Market / RNDC
Los Angeles, CA
05.2018 - 03.2020
- Managed Los Angeles territory, overseeing sales and distribution team to ensure product availability and enhance customer satisfaction.
- Developed business relationships, expanding company's presence in key hotels, restaurants, and retail outlets.
- Implemented sales strategies that resulted in increased market share and strong relationships with clients.
- Managed inventory and logistics to ensure timely delivery and uphold high product quality.
Beverage Manager
Hotel California
Santa Barbara, CA
01.2017 - 05.2018
- Oversaw bar operations and staff education for multiple outlets in Santa Barbara's newest hotel, managing a team of over 25.
- Curated events with local companies, event coordinators, and distributor/supplier partners to enhance guest experiences.
- Collaborated with ownership on P&L analysis to inform strategic decisions.
Education
Some College (No Degree) - Hospitality Management
Solano Community College
Fairfield, CASkills
- Customer Service Excellence: Proven ability to deliver outstanding guest experiences and resolve issues with professionalism and speed
- Leadership & Team Management: Effective in leading, developing, and motivating diverse teams to surpass performance goals
- Sales & Marketing: Strategic thinker with experience in successful key account management, sales planning and promotional execution
Certification
CSW - Society of Wine Educators
Timeline
District Manager
RNDC
07.2024 - 09.2025
Manager Prestige
LVMH - Southern California (Prestige Division)
05.2022 - 07.2024
Sommelier / AGM
Paradise Springs Winery (Tasting Room)
03.2020 - 05.2022
Wine Manager / Assistant Division Manager
Youngs Market / RNDC
05.2018 - 03.2020
Beverage Manager
Hotel California
01.2017 - 05.2018
Some College (No Degree) - Hospitality Management
Solano Community College