Summary
Overview
Work History
Education
Skills
Objective
Websites
Accomplishments
Professional Associations
Adjusting Portfolio
Consulting Portfolio
References
Timeline
Generic
Jody Misko

Jody Misko

Pittsburgh,PA

Summary

Organized and detail-oriented professional with 22-years experience in Residential, Commercial and Industrial Property Restoration, Claims & General Construction including large loss, disaster & catastrophe situations, emergency response, mitigation, state-of-the-art restorative structural drying, remediation, cleaning, contents and re-construction/restoration.

Knowledgeable Manager with a demonstrated history of success working in the Restoration and Construction industry. Skilled in Claims Handling & Resolution, Construction Law, Environmental Remediation, Fire Management, Water Mitigation, Xactimate and Symbility. Strong estimating and project management professional with industry leading qualifications, certifications and experience.

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

Sr. Adjuster (IA) & Restoration Consultant

PriorityONE Property Services
09.2017 - Current
  • Company Overview: Partner company that provides expert property services of independent claims adjusting, third-party insurance & restoration consulting, project management and preservation
  • Operating as a licensed claims adjuster, handling multi-line daily & cat claims across various states
  • Duties include field inspection & investigation, reviewing policy language, determining coverage, obtaining detailed recorded statements, itemized estimates within Xactimate and Symbility, daily comprehensive reporting, and settling personal lines property claims in accordance with state and federal Department of Insurance regulations
  • Consulting collaboration with customers, agents, contractors, technicians and vendors on complex losses to negotiate settlements and manage the client claim project experience while consistently providing excellent customer service to policy holders after suffering a loss by working closely with all parties involved
  • Conducted thorough investigations of complex claims, resulting in accurate assessments and expedited resolutions.

Sr. Estimator / Project Manager

FRANJO Restoration Services
02.2023 - 08.2024

Regional Manager

PANHANDLE Cleaning & Restoration
06.2019 - 06.2020

Director of Emergency Services

MARK 1 Restoration
08.2018 - 05.2019

Construction Manager II

RESPONSE TEAM 1 (Venturi Restoration)
05.2018 - 08.2018

Reviewer II / Negotiator

NET Claims Now
02.2018 - 05.2018

Restoration Division Manager

NWA Restore-It, Inc.
09.2017 - 02.2018
  • Complete management and oversight of the Restoration Division, including responsibilities of developing a definition of a project in the areas of Mitigation, Contents, Cleaning, Mold Remediation and Biohazard, working in conjunction with the Property Owner, Adjuster, or Insurance Company, ensuring that the project was delivered on time and to the required quality standard within agreed specifications
  • Focus on scoping and estimating the work required to meet sales goals, head projects, manage work crews, subcontractors and suppliers while ensuring complete customer satisfaction
  • Additional role of key leadership being directly involved in the hiring and training of Technicians and Staff
  • Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.

Restoration Division Manager

NWA Restore-It
08.2017 - 02.2018

Operations Manager

PRUDEN Restoration & Roofing
02.2016 - 09.2017
  • Direction of all insurance claim coordination for newly established restoration division of the company including multiple mitigation, remediation, cleaning and restorative procedures, mass organization, overall management, sales estimating and project management to collections
  • Excess of 40+ claims at a time including various residential, commercial and industrial sizes, focusing particularly on direct Agent referrals and quality customer service
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Developed systems and procedures to improve operational quality and team efficiency.

General Manager

PRUDEN Restoration & Roofing
02.2016 - 08.2017

Operations Manager

FireWater Response 365
10.2015 - 01.2016

Sales Estimator / Project & EMS Mgr.

First General Services
04.2005 - 12.2015
  • Overall management from sales to completion payments and marketing of new business in a highly demanding, fast-paced environment of various full-service restoration networks
  • Responsible for building a reputable relationship with Adjusters & Firms, concentrating on marketing in competitive territories by providing quality communications, management and workmanship from referral and contract signing to collections and re-referral
  • Oversight of all phases of production, including but not limited to design/pre-construction estimating and scope development, bid/award, scheduling, total management of in-house crews and sub-contractors, purchasing and cost control, vendor relations, and warranty work
  • Multiple claim project handling of independent, large loss and managed programs (i.e. Nationwide Blue Ribbon - State Farm PSP - USAA MIT & PDRP - Liberty Mutual)
  • Focus on Emergency Service Mitigation, acting as developer and manager of the program for various locations
  • Lead a network-based CAT team to assist with hurricane Katrina and Wilma relief efforts
  • Enhanced customer satisfaction by providing accurate sales estimates and timely followups.

Production Manager

ServPro of Ebensburg / Indiana
05.2014 - 08.2015

Sr. Estimator

ServiceMaster by Holobinko
01.2014 - 04.2014

Sr. Estimator

C.A.R.E. Property Services
01.2013 - 01.2014

Accounts Manager

REGAL Restoration & Remodeling
06.2010 - 12.2012

Estimator / Project Manager

ACCORD Restoration
06.2008 - 06.2010

Emergency Service Foreman

FireDEX of Pittsburgh
08.2002 - 04.2005
  • Started in the industry as a cleaning laborer with general construction knowledge and worked my way to managing a very active Emergency Mitigation Service Division for insurance and disaster response
  • Tasks included all phases of hands-on field work pertaining to situations including fire, water, wind, and biohazard from scheduling, victim relations, estimating, sketch, purchasing, and direction of sub-contractors
  • Developed strong relationships with clients, fostering loyalty and repeat business through excellent communication skills and attentive service.
  • Coordinated emergency response efforts during critical incidents, directing resources as needed to prioritize safety while minimizing disruption to operations.

Education

Texas Adjuster - All Lines -

Catastrophe Adjuster Training Institute
Irving, TX
08.2017

Commercial/Residential/Mold Home Inspections -

ITA of Virginia
Manassas, VA
12.2005

Vortex Drying Systems -

Dewald Academy of Drying
Morristown
07.2004

UnSmoke Systems -

Restoration Sciences Academy
Pittsburgh, PA
11.2003

University of Pittsburgh
Johnstown, PA
08.1995 - 05.1998

High School Diploma -

Purchase Line Jr./Sr. High School
Commodore, PA
06.1995

Skills

  • Crawford Contractor Connection - Alacrity Services
  • Sedgwick Repair Solutions - MAPFRE - TradePRO - MadSky MRP
  • Nationwide Blue Ribbon MRP / DRP - USAA Mitigation / PDRP / MoistureMapper
  • XactAnalysis - ClaimsConnect
  • XactPRM - XactContents - ContentsTrack
  • Symbility Claims / MS&B - FileTrac - Power Claims
  • Simsol - Timberline - Assured Software JPP / POI
  • ClientRunner - Claims Intelligence - Chronicle
  • DASH - DryTrack - MiCA / Mitigate
  • Matterport - Hover - DocuSketch - EagleView
  • Intuit Master Builder - QuickBooks
  • Microsoft Office 365 Professional

Objective

Currently reviewing professional options to secure a qualified, long-term position in the Property Insurance Claims or Damage Restoration Construction Industry with a respectable company that affords me the opportunity for advancement.

Accomplishments

· TX P&C ALL-LINES LICENSING from CATI 2017

Pre-Licensing and Adjusting 101 Certification for TDI


· HAAG CERTIFIED INSPECTOR from HCI 2016

Certified Residential Roofs and Wind Damage Inspector


· MASTER FIRE & SMOKE RESTORER (MSR) from IICRC 2015

Certified Master FSRT & OCT


· COMMERCIAL DRYING SPECIALIST (CDS) from IICRC 2015

Certified Commercial Drying Specialist


· APPLIED STRUCTURAL DRYING (ASD) from IICRC 2014

Certified Applied Structural Drying Technician


· XACTIMATE Xpert LEVEL 3 from Xactware 2014

Certified Xactimate / XactRemodel User (Versions 2002 – X1)


· ESTIMATING & NEGOTIATING from Reets Drying Academy 2013

Continuing Education Class


· CONTENTS PROCESSING & PACK-OUT from Total Contentz 2011

Continuing Education Class


· CERTIFIED RENOVATOR from Connor Institute 2010

EPA Certified Renovator Certification


· THERMAL ENERGY SYSTEM from Bridgepoint Systems 2008

TES High Speed Structural Drying Systems Training


· VORTEX DRYING SYSTEMS from Chuck Dewald's Drying Academy 2005

Classroom & Hands-On Emergency Mitigation Training of In-Place Method


· ASHI LICENSING from Inspection Training Associates (ITA) 2004

PA Licensed Residential, Commercial, and Mold Home Inspector


· UNSMOKE APPLICATIONS from Restoration Sciences Academy 2003

Certified MSDS Applicator of Microban and Various Product Line


· PA UCC REFRESHER from Pennsylvania Labor & Industry 2001

Pennsylvania Uniform Construction Code Update Course (1996)

Professional Associations

  • CMRS - Certified Microbial Remediation Supervisor (ACAC)
  • CSDS - Council Certified Structural Drying Supervisor (ACAC)
  • CMP - Certified Mold Professional (RIA)
  • WLS - Water Loss Specialist (RIA)

Adjusting Portfolio

AmerAdjust - PA / WV / NJ - 2021 to Current:

  • Coterie Commercial Insurance
  • NJM Insurance


Charles Taylor Adjusting - PA / WV / NJ - 2022 to Current:

  • Federated Insurance
  • Grinnell Mutual
  • Harford Mutual


Cross Country Adjusting - PA / WV / NJ - 2021 to 2023:

  • American Modern Insurance
  • Great American Insurance
  • HomeFirst Insurance


North American Claims Specialists - PA / WV / NJ - 2020 to 2023:

  • Assurant Insurance
  • American Family Insurance
  • Homesite Insurance
  • Plymouth Rock
  • Assurance
  • Utica National Insurance
  • Windsor-Mount Joy Mutual


Sedgwick Claims Management - PA / WV / NJ / VA / OH -2021 to 2023:

  • Liberty Mutual Insurance
  • Ohio Security Insurance
  • SafeCo Insurance
  • USAA Insurance


Syndicate Claims Service - PA / WV / NJ - 2021 to 2022:

  • Brotherhood Mutual Insurance
  • Donegal Insurance Group
  • GuideOne Insurance
  • Motorists Insurance Group


Tempest Claims Service - PA / WV / NJ - 2021 to Current:

  • Pharmacists Mutual Insurance


TSI Adjusters - PA / WV / NJ - 2021 to 2024:

  • ASi-Progressive Insurance


Consulting Portfolio

  • FRANJO Restoration Services - Pittsburgh, PA (18-Mos)
  • PANHANDLE Cleaning & Restoration - Pittsburgh, PA / Morgantown, WV (12-Mos)
  • MARK 1 Restoration - Philadelphia, PA / Southern, NJ (9-Mos)
  • RESPONSE TEAM 1 (Venturi Restoration) - Philadelphia, PA / Southern, NJ (3-Mos)
  • NET Claims Now - Orlando, FL (3-Mos)
  • FireWater Response 365 - Pittsburgh, PA / Wheeling, WV (3-Mos)
  • ServPro of Ebensburg / Indiana - Ebensburg, PA (15-Mos)
  • ServiceMaster by Holobinko - State College, PA (3-Mos)
  • C.A.R.E. Property Services - Hanover, PA / Ocean City, MD (12-Mos)
  • REGAL Restoration & Remodeling - Baltimore, MD / Bear, DE (30-Mos)
  • ACCORD Restoration - Baltimore, MD / Millsboro, DE (24-Mos)

References

  • John Connley (Co-Worker)

CFO at Connley Construction Corporation

(479) 866 – 2630

“Jody is very professional, thorough and a great asset to any company. I would highly recommend him.”


  • Craig Fairbetter (Customer)

National Sales Manager at Kimberly-Clark Corp.

(479) 715 – 5522

“Jody and I met while renovating due to an insurance claim. The scope of work was difficult and attention to detail was imperative. He understood my needs as a client and gave excellent follow up afterwards as we had 3rd party liability. Since then, we have become social friends and our families interact regularly. Integrity matters.”


  • Louis A. Houff (Customer)

Retired Judge & Army General

(717) 294 – 3602

“Jody Misko is an excellent manager, all who work for him respect his judgement and decisions. He kept me updated multiple times a day and never once when I needed help was it not addressed immediately with a smile. No displeasure witnessed regardless of the tasks assigned and devastation in my dream home. I will never be able to thank Jody enough for his professionalism.”

Timeline

Sr. Estimator / Project Manager

FRANJO Restoration Services
02.2023 - 08.2024

Regional Manager

PANHANDLE Cleaning & Restoration
06.2019 - 06.2020

Director of Emergency Services

MARK 1 Restoration
08.2018 - 05.2019

Construction Manager II

RESPONSE TEAM 1 (Venturi Restoration)
05.2018 - 08.2018

Reviewer II / Negotiator

NET Claims Now
02.2018 - 05.2018

Sr. Adjuster (IA) & Restoration Consultant

PriorityONE Property Services
09.2017 - Current

Restoration Division Manager

NWA Restore-It, Inc.
09.2017 - 02.2018

Restoration Division Manager

NWA Restore-It
08.2017 - 02.2018

Operations Manager

PRUDEN Restoration & Roofing
02.2016 - 09.2017

General Manager

PRUDEN Restoration & Roofing
02.2016 - 08.2017

Operations Manager

FireWater Response 365
10.2015 - 01.2016

Production Manager

ServPro of Ebensburg / Indiana
05.2014 - 08.2015

Sr. Estimator

ServiceMaster by Holobinko
01.2014 - 04.2014

Sr. Estimator

C.A.R.E. Property Services
01.2013 - 01.2014

Accounts Manager

REGAL Restoration & Remodeling
06.2010 - 12.2012

Estimator / Project Manager

ACCORD Restoration
06.2008 - 06.2010

Sales Estimator / Project & EMS Mgr.

First General Services
04.2005 - 12.2015

Emergency Service Foreman

FireDEX of Pittsburgh
08.2002 - 04.2005

University of Pittsburgh
08.1995 - 05.1998

Texas Adjuster - All Lines -

Catastrophe Adjuster Training Institute

Commercial/Residential/Mold Home Inspections -

ITA of Virginia

Vortex Drying Systems -

Dewald Academy of Drying

UnSmoke Systems -

Restoration Sciences Academy

High School Diploma -

Purchase Line Jr./Sr. High School
Jody Misko