Jody Parker
Monroe ,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Sales Support Associate
Morris Magnets
03.2021 - 04.2024
- Demonstrate computer skills for data entry and answer broad variety of inquiries daily
- Adhere to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
- Assist customers with sales needs such as inventory and shipping questions.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
Dispatch/Administrative Assistant, Accounts Receivable
Cowden Gravel
03.2017 - 11.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Directed dispatching, routing and tracking of multiple trucks and companies.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Assistant Manager - Finance & Accounts
BVSS Storage Solutions/dba Bakerview Self Storage
02.2009 - 10.2010
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Decreased delinquent accounts by 10% while increasing quarterly sales
Education
GED -
Mount Vernon High School
Mount Vernon, WA1989
Skills
- Building Customer Relationships and Loyalty
- Adaptable and Flexible
- Efficient and Detail-Oriented
- Strong Organizational Skills
- Billing and Invoicing
- Database Entry
- Time Management
- Administrative Procedures
- Microsoft Office
- Customer Relationship Management
- CRM Software
- Sales Support
Timeline
Sales Support Associate
Morris Magnets
03.2021 - 04.2024
Dispatch/Administrative Assistant, Accounts Receivable
Cowden Gravel
03.2017 - 11.2017
Assistant Manager - Finance & Accounts
BVSS Storage Solutions/dba Bakerview Self Storage
02.2009 - 10.2010
GED -
Mount Vernon High School
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