Jody Souza
New Britain,CT
Summary
Dedicated General Manager with more than 15 years in management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Rusty Lantern Markets LLC.
Brockton, MA
10.2019 - 11.2021
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Enforced quality assurance protocols to deliver ideal customer experiences within QSR
District Manager In Training
Rapid Refill
Bellingham, MA
12.2018 - 10.2019
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Assisted in identifying necessary changes for supply chain business within stores.
- Assisted in opening new locations and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated site investigations, documented issues and escalated to executive teams as needed.
- Reduced workflow inconsistencies while recruiting, interviewing and hiring new staff members for all stores.
General Manager
Rapid Refill
Bellingham, MA
11.2016 - 12.2018
- Loss Prevention
- Store Operations
- Accurate Cash Handling
- Excellent Leadership Skills
- Conflict Resolution Skills
- Customer Inquiries
- Generated Repeat Business
- Outstanding Communication Skills
Store Manager
Rite Aid Pharmacy
Fall River, MA
04.2016 - 10.2016
- Scheduled and led weekly store meetings for all employees.
- Planned budgets and authorized payments and merchandise returns.
- Examined merchandise to verify that it was correctly priced and displayed.
- Assigned employees to specific duties to best meet business needs of the store.
- Responsible for overseeing all aspects of store that has combined pharmacy and front end sales of 7 million yearly.
General Manager
Hess Express/Speedway
Raynham, MA
05.2008 - 04.2015
- Promoted from Assistant Manager to General Manager within 8 months.
- Interviewed over fifty candidates and successfully staffed four locations.
- Developed and implemented new loss prevention methods which resulted in a reduction of shrinkage rates.
- Reordered inventory when it dropped below predetermined levels.
- Completed profit and loss performance reports.
- Conducted store inventories once per quarter.
Education
Some College (No Degree) - Business Administration
University of Massachusetts Dartmouth
North Dartmouth, MAHigh School Diploma -
Diman Regional Vocational Technical High School
Fall River, MA2008
Skills
- Excellent customer service skills
- Well organized and able to multi-task
- Team Collaborator
- Mathematical aptitude
- Exceptional Leader
- Strategic thinker
- Detail-oriented
- Goal-oriented
Accomplishments
- Recruited 3 successful new managers within one year.
- Exceeded monthly store sales goals 22 months in a row.
- Successfully operated 2 self-serve Dunkin Donuts and trained new managers in the district on how to effectively manage them for Hess.
Certification
- ServSafe Certification
- ServSafe Proctor Certification
- MA Allergen Certification
- MA UST B Certification
- Federal DOT Card
- CT A/B UST Operator Certification
Timeline
General Manager
Rusty Lantern Markets LLC.
10.2019 - 11.2021
District Manager In Training
Rapid Refill
12.2018 - 10.2019
General Manager
Rapid Refill
11.2016 - 12.2018
Store Manager
Rite Aid Pharmacy
04.2016 - 10.2016
General Manager
Hess Express/Speedway
05.2008 - 04.2015
Some College (No Degree) - Business Administration
University of Massachusetts Dartmouth
High School Diploma -
Diman Regional Vocational Technical High School