Jody Vanderstelt
Grant
Summary
Accomplished hospitality professional with a solid background in multi-operations oversight and customer service. Recognized for implementing cost-effective strategies and developing a team that will elevate guest satisfaction, ensure operational consistencies and maintain quality assurance standards.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
AHC Hospitality
Grand Rapids, MI
03.2024 - 03.2026
- Streamlined daily operations across multiple properties, enhancing efficiency and service delivery.
- Implemented cost control measures, reducing operational expenses while maintaining quality standards.
- Coordinated training programs for staff, improving team performance and guest satisfaction ratings.
- Created relationships with vendors, negotiating pricing to reduce costs.
- Developed standard operating procedures, ensuring consistency in operations, safety and security across regional locations.
- Oversaw compliance with health and safety regulations, ensuring a safe environment for staff and guests.
- Built a strong team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Successfully opened 6 Foxtail Coffee Co. locations
General Manager of Breakfast & Counter Operations
AHC Hospitality
Grand Rapids, MI
11.2018 - 03.2024
- Led daily operations to enhance guest satisfaction and streamline service delivery amongst 5 outlets
- Oversaw budgeting processes, ensuring operational efficiency and cost control measures were in place.
- Managed budget implementations, employee reviews, training, schedules, and menu changes
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into satisfied patrons.
- Coached and monitored all Health and Safety standards and expectations
Starbucks Manager-JW Marriott/Amway Grand Plaza
AHC Hospitality
Grand Rapids, MI
12.2005 - 11.2018
- Managed and motivated employees to be productive and engaged in work to provide excellent guest service.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and training programs.
- Oversaw inventory management, optimizing stock levels, and reducing waste to ensure there were no outages.
- Maintained low staff turnover despite high volume business levels with effective scheduling techniques
- Successfully launched corporate wide promotions with properly trained staff
Education
High School Diploma -
Grant Public Schools
Grant, MI Skills
- Quality Assurance
- Multi-Operations Oversight/Support
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Effective Communication
- Staff Training/Development
- Recruitment and Hiring
- Inventory Tracking and Management
Certification
Serv Safe Certified
TIPS Certified
Timeline
Regional Director of Operations
AHC Hospitality
03.2024 - 03.2026
General Manager of Breakfast & Counter Operations
AHC Hospitality
11.2018 - 03.2024
Starbucks Manager-JW Marriott/Amway Grand Plaza
AHC Hospitality
12.2005 - 11.2018
High School Diploma -
Grant Public Schools