Jody Wood
Ladson,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Parker's Kitchen
10.2023 - 02.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Customer Service Phone Agent
Iqor Holdings US
09.2022 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
- Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
Warehouse Package Handler
FedEx:Ground
10.2021 - 05.2022
- Enhanced warehouse efficiency by streamlining package sorting and labeling processes.
- Reduced damaged goods by implementing proper handling techniques and providing training to team members.
- Contributed to achieving company safety goals through diligent adherence to safety protocols and guidelines.
- Increased on-time deliveries with effective communication between departments and accurate package tracking.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Customer Service Phone Agent
Alorica
08.2020 - 11.2020
- Participated in ongoing training programs, staying up-to-date on company policies and offerings.
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Reduced call wait times by effectively prioritizing calls and multitasking during peak hours.
- Enhanced customer satisfaction by efficiently addressing and resolving queries in a timely manner.
- Assisted customers with product inquiries, guiding them through the selection process for optimal results.
Customer Service Cashier
Staples, The Office Supply Superstore
04.2017 - 11.2017
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Answered product questions using knowledge of sales and store promotions.
Assistant Store Manager
CircleK
12.2012 - 06.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Entered daily paperwork into system to submit to corporate office
Education
GED -
Tri-County Community College
Murphy, NC04.2004
Skills
- Report Generation
- Paperwork Processing
- Product Knowledge
- Call Management
- Building rapport
- Problem Resolution
- Payment Processing
- Key holder experience
- Active Listening
- Professional telephone demeanor
- Call center experience
- Money handling abilities
Timeline
Customer Service Representative
Parker's Kitchen
10.2023 - 02.2024
Customer Service Phone Agent
Iqor Holdings US
09.2022 - 06.2023
Warehouse Package Handler
FedEx:Ground
10.2021 - 05.2022
Customer Service Phone Agent
Alorica
08.2020 - 11.2020
Customer Service Cashier
Staples, The Office Supply Superstore
04.2017 - 11.2017
Assistant Store Manager
CircleK
12.2012 - 06.2016
GED -
Tri-County Community College
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