Joe Carrasco-Rodriguez
Chicago,IL
Summary
Enthusiastic and experienced customer service professional with over 5 years of dedicated service in dynamic retail environments. Adept at resolving customer issues, enhancing satisfaction, and building lasting relationships. Passionate about fashion and deeply committed to sustainability, with a keen interest in the second-hand clothing industry. Eager to join the 2nd STREET team to contribute my skills and enthusiasm for fashion, while supporting the company's mission of promoting reuse and recycling. Ready to leverage my strong customer service background and love for fashion to provide an exceptional shopping experience for 2nd STREET customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Untitled Supper Club
Chicago, IL
12.2021 - 06.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
Crew Lead
Nutella Cafe Chicago
Chicago , IL
02.2021 - 11.2021
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Processed refunds and exchanges according to company policy.
- Assigned tables to guests, ensuring a pleasant dining experience.
- Coordinated with wait staff to ensure smooth service operations.
- Supported other departments by providing requested information about products or services.
- Supervised a team of employees performing various tasks related to inventory management.
Education
Bachelor of Science - Computer Science, English Literature
Harold Washington
Chicago05.2025
Skills
- Inventory Control
- Customer Support
- Task Delegation
- Foodservice
- New Hire Training
- Consultative Sales
- Data Entry
Certification
- Google IT Support Professional Certificate (Coursera)
Issuing Organization: Google (in collaboration with Coursera)
Relevant Coursework:
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
Untitled Supper Club
12.2021 - 06.2024
Crew Lead
Nutella Cafe Chicago
02.2021 - 11.2021
Bachelor of Science - Computer Science, English Literature
Harold Washington
- Google IT Support Professional Certificate (Coursera)
Issuing Organization: Google (in collaboration with Coursera)
Relevant Coursework:
Technical Support Fundamentals
The Bits and Bytes of Computer Networking
Operating Systems and You: Becoming a Power User
System Administration and IT Infrastructure Services
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