Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Joe Chappell

Blue Ridge,VA

Summary

Technology Professional with 10+ years of experience driving operational efficiency, solving complex problems, and leading cross-functional teams. Proven success in aligning tech strategies with business goals, optimizing systems, and delivering impactful solutions. Skilled in stakeholder collaboration, AI integration, and innovation—ready to apply these strengths in dynamic, fast-paced environments beyond IT.

Overview

26
26
years of professional experience

Work History

Production Technician

Skip-Line
Roanoke, VA
04.2025 - Current
  • Assisted CNC machine operators by loading stencil materials and monitoring machine performance.
  • Performed routine maintenance to ensure efficient operations of CNC machines.
  • Organized, packaged, and labeled stencils to guarantee accurate delivery to customers.
  • Inspected finished stencils for accuracy and defects, completing quality checklists.
  • Maintained a clean workspace while adhering to safety protocols and company policies.
  • Tracked stock levels for materials and shipping supplies to enhance order fulfillment efficiency.
  • Assist upper management and onsite management with troubleshooting and resolving technology- and network-related issues when they arise.

IT Manager

Southern Team Auto Mall
Roanoke, VA
11.2023 - 07.2024
  • Oversee and manage the company's IT infrastructure, including network, hardware, software, and security systems.
  • Maintain and optimize the Cisco Meraki network environment.
  • Ensure the reliability and performance of CDK RMM system.
  • Administer and manage Google Workspace, including user accounts, security settings, and collaboration tools.
  • Foster a collaborative and high-performing team environment.
  • Manage multiple IT projects from inception to completion, ensuring they are delivered on time, within scope, and within budget.
  • Coordinate with stakeholders to define project requirements, timelines, and deliverables.
  • Track project progress, identify potential issues, and implement corrective actions as needed.
  • Develop and implement IT strategies that align with the organization's business goals.
  • Stay updated on the latest technology trends and recommend improvements to enhance efficiency and security.
  • Communicate effectively with all levels of the organization, including executive management, to report on IT activities and project status.
  • Collaborate with other departments to understand their technology needs and provide appropriate solutions.
  • Provided technical support for end-users and resolved escalated technical issues.

IT Support

Southern Team Auto Mall
Roanoke, VA
05.2022 - 11.2023
  • Provide technical support to employees for all IT-related issues, including hardware and software troubleshooting, network connectivity issues, and printer problems.
  • Install and configure software, hardware, and peripheral devices, ensuring compatibility with the organizations systems.
  • Monitor and maintain computer systems, including performing routine maintenance tasks, updating software and operating systems, and ensuring system security and data backup procedures are in place.
  • Collaborate with other departments to ensure that technology is being used effectively to meet business objectives and increase productivity.
  • Train new employees on the proper use of technology and provide ongoing training and support to ensure all staff members are proficient in using the organizations systems.

Desktop Support Specialist/Network Engineer/NOC - Level 2

Network Computing Group MSP
Roanoke, VA
04.2016 - 09.2021
  • Configure, deploy, and support business-class equipment onsite and remotely using a variety of innovative tools and technologies.
  • Respond to customer-reported issues - identify problems, troubleshoot, and resolve with the support of my team.
  • Support backup recovery and alerting.
  • Document all activity in a clear and concise manner.

Jr. Network Administrator

Grand Home Furniture
Roanoke, VA
08.2012 - 10.2015
  • Set up PCs, Thin Clients, Printers, Print Servers, APS, various other equipment. Provide software support to end users for many different systems.
  • Troubleshoot hardware and software issues on Windows network, Citrix environment, and PCs.
  • Provide daily support through ticket system support end users. Maintain, monitor, and daily upkeep of network.

Technical Support Specialist

Grand Home Furniture
Roanoke, VA
06.2011 - 08.2012
  • Support approximately 600 users within the Corporate Environment.
  • Perform basic and advanced troubleshooting of the Desktop Environment.
  • Software covers XP and Window 7, multiple version of Microsoft office, Citrix.
  • Provide customer service in a fast-paced environment.
  • Hardware encompasses all aspects of laptops, desktops, printers, thin clients, and other accessories.

Desktop Support

Bright Services Temp Agency/Advance Auto
Roanoke, VA
01.2011 - 06.2011
  • Support Analyst I/Enterprise Desktop Services.
  • Support approximately 4,500 users within the Corporate Environment.
  • Perform basic and advanced troubleshooting of the Desktop Environment.
  • Software covers XP and Window 7, multiple version of Microsoft office, Cisco VPN, Encryption.
  • Provide customer service in a fast-paced environment.
  • Hardware encompasses all aspects of laptops, desktops, printers, and other accessories.
  • Troubleshoot network issues involving hardwire, wireless, and broadband connections.

Military Service

United States Marine Corps
, United States
01.2000 - 01.2004
  • Flight line management: Ensuring that flight lines, squadrons, and aircraft support MOSs are prepared and functioning properly.
  • Flight file maintenance: Maintaining flight time orders in master and individual flight files.
  • Flight information: Storing and disseminating flight information publications (FLIP), and posting radio and landing facility charts.
  • Safety reports: Preparing aviation operations safety reports.
  • Correspondence: Drafting correspondence.
  • Order preparation: Assisting in the preparation of orders.
  • Submit monthly readiness reports with Secret security clearance to higher command.
  • Administrator yearly PT test.
  • Record and store records for all person in my assigned unit (400 Marines).
  • Unlock user accounts.
  • Troubleshoot pc, printer issues.
  • Run patch cables.
  • Navy Achievement Medal for creating a spreadsheet to contain and manage training and progress for 400 Marines in my unit.

Education

Did not Complete - Electrical Engineering

ECPI
Roanoke, VA
11.2008

Diploma - English

Lord Botetourt HS
Daleville, VA
06.1999

Skills

  • Network engineering
  • Help desk
  • Meraki
  • Network monitoring
  • Software troubleshooting
  • System security
  • IT infrastructure
  • Computer networking
  • Low voltage
  • Software installation
  • Effective communication
  • Team collaboration
  • Attention to detail
  • VPN
  • Communication skills
  • Technical support

Military Service

United States Marine Corps, United States, E4, 01/01/00, 01/01/04, Flight line management: Ensuring that flight lines, squadrons, and aircraft support MOSs are prepared and functioning properly., Flight file maintenance: Maintaining flight time orders in master and individual flight files., Flight information: Storing and disseminating flight information publications (FLIP), and posting radio and landing facility charts., Safety reports: Preparing aviation operations safety reports., Correspondence: Drafting correspondence., Order preparation: Assisting in the preparation of orders., Submit monthly readiness reports with Secret security clearance to higher command., Administrator yearly PT test., Record and store records for all personnel in my assigned unit (400 Marines)., Unlock user accounts., Troubleshoot PC, printer issues., Run patch cables., Navy Achievement Medal for creating a spreadsheet to contain and manage training and progress for 400 Marines in my unit.

Timeline

Production Technician

Skip-Line
04.2025 - Current

IT Manager

Southern Team Auto Mall
11.2023 - 07.2024

IT Support

Southern Team Auto Mall
05.2022 - 11.2023

Desktop Support Specialist/Network Engineer/NOC - Level 2

Network Computing Group MSP
04.2016 - 09.2021

Jr. Network Administrator

Grand Home Furniture
08.2012 - 10.2015

Technical Support Specialist

Grand Home Furniture
06.2011 - 08.2012

Desktop Support

Bright Services Temp Agency/Advance Auto
01.2011 - 06.2011

Military Service

United States Marine Corps
01.2000 - 01.2004

Did not Complete - Electrical Engineering

ECPI

Diploma - English

Lord Botetourt HS