Joe Chouinard

• Established and maintained effective communication with staff members to ensure efficient operations.
• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Maintained relationships with vendors to obtain the best pricing on supplies and materials.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Recruited, interviewed and hired qualified staff for open positions.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Brought projects in on-time and in accordance with budget and quality standards.
• Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
• Established project budgets and tracked expenditures.
• Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.

Distributor of luxury windows and doors, importing Unilux windows and doors from Germany and Norwood windows and doors from Canada along with working with some other US suppliers. Responsible for all sales, ordering, marketing and delivery of products. Work directly with architects, builders and design build firms to get products specified. Work closely with multiple vendors to always stay competitive in the market.

• Administered day-to-day operations, including accounting and budget management, business development, performance metrics and customer service.
• Optimized supply chain to reduce materials costs and improve distribution.
• Executed on-time, under-budget project management to adhere to project road map.
• Built and deepened relationships with industry partners, driving substantial improvements in revenue numbers while expanding operations into new areas.

• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Performed timely and budget-complying project management on multi-faceted issues.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Managed daily operations, including supervising multiple team members

• Discovered sales opportunities by showcasing products and services to interested clients.
• Managed expenses and time to maximize productivity.
• Expedited resolutions to correct customer problems and complaints.
• Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
• Analyzed potential to develop sales opportunities and call plan.
• Developed and implemented new sales strategies to update product lines.

• Planned and developed strategies to increase sales and territory.
• Developed and implemented new sales strategies to update product lines.
• Educated customers on product features and use to provide optimal service.
• Formalized sales process to enhance operations and promote acquisition of new customers.
• Promoted product and service benefits through facility tours and engaging presentations.