Dynamic operations manager skilled in customer service, effective communication, and event coordination. Led the execution of over 100 special events annually while developing training programs that improved staff performance and client satisfaction.
Overview
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work History
Director of Operations
Colwood Golf Center - KemperSports
Portland, Oregon
05.2018 - 08.2026
Oversaw daily operations to ensure smooth facility management and customer service.
Developed training programs for new and existing staff, enhancing employee onboarding and skill development.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Managed staff scheduling and training programs to align workforce capabilities with operational goals.
Coordinated and executed over 100 special events annually, including scheduling, logistics, food & beverage operations and day of management.
Achieved or surpassed annual budget targets 6 years in a row.
Special Events Coordinator
Devil's Food Catering
Portland, Oregon
06.2015 - 05.2018
Collaborated with clients to understand vision, tailoring events to meet their expectations.
Maintained accurate records of all activities related to special events including contracts, invoices, receipts and attendance lists.
Provided on-site management of special events to ensure smooth execution of plans.
Insurance Manager
American Family Insurance
Wilsonville, Oregon
09.2013 - 02.2015
Fostered relationships with clients to enhance service delivery and satisfaction.
Educated clients on policy options, benefits, and claims processes.
Oversaw claims processing to ensure timely resolution for policyholders.