Joe Dukes
Winter Haven
Summary
Approachable customer service and sales professional with over three years of experience. Motivated, reliable and willing to go the extra mile to please guests. Adept in swiftly handling customer complaints/requests and capable of resolving issues promptly and with pleasant demeanor. Adequately trained in team building and leadership.
Overview
10
10
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Lakeland
06.2022 - 03.2026
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Coordinated daily branch operations and ensured compliance with company policies.
- Trained new employees on operational procedures and customer service standards.
- Performed regular audits of branch activities to identify areas of improvement.
Retail Sales Associate
Spectrum
11.2019 - 04.2022
- Determined needs and advised customers on purchases
- Implemented strategic sales techniques to exceed monthly sales goals
- Assisted team members by stepping aside and sharing sales techniques and strategies
- Utilized POS systems effectively to process customer orders and transactions
- Explained basic product features and promotions to customers
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Minimized loss by watching for and recognizing security risks and active theft
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.
Customer Care Representative
Sykes Enterprises Inc
09.2018 - 03.2019
- Enhanced customer satisfaction ratings by effectively resolving issues.
Front Service Clerk
Publix Super Markets Inc
07.2016 - 12.2017
- Personally addressed and welcomed guests to business per day, improving overall customer service and engagement
- Answered customers' questions and addressed problems and complaints in person and via phone
- Computed accurate sales prices for purchase transactions
- Communicated store policy violations to the leadership team in a timely manner
- Recommended, selected and helped locate merchandise based on customer needs and desires
- Capitalized on opportunities to enhance customer experiences and bring in repeat business
- Completed floor replenishment to guarantee size availability and promote customer satisfaction.
Education
High School Diploma -
George Jenkins High School
Lakeland, FLSkills
- Cash handling
- Teamwork and leadership
- Product knowledge
- Manage inventory
- Verbal communication
- Multitasking
- Customer service
- Employee training
- Compliance management
- Staffing optimization
Timeline
Branch Operations Coordinator
Wells Fargo
06.2022 - 03.2026
Retail Sales Associate
Spectrum
11.2019 - 04.2022
Customer Care Representative
Sykes Enterprises Inc
09.2018 - 03.2019
Front Service Clerk
Publix Super Markets Inc
07.2016 - 12.2017
High School Diploma -
George Jenkins High School