Summary
Overview
Work History
Skills
References
Timeline
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Joe Fortin

LA,CA

Summary

Upbeat, customer-focused with over 30 years of experience in retail, restaurant and sales environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

19
19
years of professional experience

Work History

Sales Rep

Ortho Mattress
Los Angeles, CA
01.2019 - 03.2020
  • Demonstrated product features to align with customer needs.
  • Constantly obtain extensive product knowledge in order to assist my clients in the manner they deserve.
  • Build a rapport with customers by discerning their needs quickly and using my immense interpersonal skills to make them feel comfortable.
  • Stay in communication with possible clients through phone calls, messaging, and emails.
  • Clean store and design product placement to create the best sale floor flow.

Store Manager

Mattress Connection
Los Angeles, CA
08.2013 - 12.2018
  • Implemented successful business strategies to increase revenue.
  • Trained and mentored associates in all 8 locations of the company.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Developed strategies to maximize sales and profitability.

Sales Manager

All Star Contractors
Valley Village, CA
06.2011 - 07.2013
  • In charge of hiring and firing sales representatives, training, scheduling of appointments, customer acquisition, and writing pitches.
  • Coached, developed and motivated team to achieve revenue goals.
  • Monitor and evaluate telemarketing calls to ensure quality standards are met and provide feedback to improve performance.
  • Assist in facilitating the strategy, design, development, and alignment of the organizational vision.

Owner and Founder

Rock 'n Roll Cupcakes
Los Angeles, CA
05.2009 - 05.2011
  • Oversee building and design of the restaurant.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Baking and decorating of products and training staff on set procedures.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Director of Sales and Marketing

Nationwide Sports Publications
Los Angeles, CA
01.2001 - 01.2009
  • Chief of hiring and training sales representatives
  • Overhaul company practices and implement an improved business model that increased profitability
  • Utilize my exceptional people management skills to promote a healthy work environment, resulting in motivated sales personnel.
  • Acting as day-to-day lead of operations.

Skills

  • Customer Retention
  • Relationship Building
  • Complex Problem-Solving
  • Computer literate
  • Punctual
  • Detail-oriented
  • Project Management
  • Marketing
  • Writing

References

  • Andy Sonnefeld 484-974-3412 (Chef)
  • Jeff Colvin 310-977-1286 (Colleague)
  • Brad Gilbert 323-810-9382 (Purchasing Agent)

Timeline

Sales Rep

Ortho Mattress
01.2019 - 03.2020

Store Manager

Mattress Connection
08.2013 - 12.2018

Sales Manager

All Star Contractors
06.2011 - 07.2013

Owner and Founder

Rock 'n Roll Cupcakes
05.2009 - 05.2011

Director of Sales and Marketing

Nationwide Sports Publications
01.2001 - 01.2009

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Joe Fortin