Joe Gonzales
Fort Worth,TX
Summary
Adept Service Technician/Installer with a proven track record at FCI Federal Complex, showcasing expertise in HVAC systems and equipment troubleshooting. Demonstrates exceptional diagnostics skill and analytical thinking, enhancing operational efficiency and customer satisfaction. Excelled in project management, ensuring timely completion of tasks with a focus on preventive maintenance and safety.
Overview
7
7
years of professional experience
Work History
Service Technician/Installer
FCI Fereral Complex
10.2019 - 06.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Shop Assistant
F.C.I Federal Prison
03.2017 - 10.2019
- Remained calm and composed in tense situations involving angry or upset customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Helped managers with daily checklists and last-minute requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
GED
Oakdale La
Oakdale, LA07.2001
Skills
- Project Oversight
- Diagnostics skill
- Project Management
- HVAC Systems
- Equipment Troubleshooting
- Preventive Maintenance
- Diagnostics expertise
- Analytical Thinking
Languages
Spanish
Limited Working
Timeline
Service Technician/Installer
FCI Fereral Complex
10.2019 - 06.2024
Shop Assistant
F.C.I Federal Prison
03.2017 - 10.2019
GED
Oakdale La