Joe Gonzales Jr
Norwalk,CA
Summary
Results-driven Eligibility Supervisor with extensive experience in compliance monitoring, staff supervision, and case evaluation. Proven ability to lead teams in complex case resolution and ensure adherence to program regulations.
Overview
36
36
years of professional experience
Work History
Eligibility Supervisor
LA County DPSS
Los Angeles, California
08.2006 - Current
- Supervised eligibility staff to ensure compliance with program regulations.
- Reviewed case files for accuracy and completeness before final approval.
- Provided guidance and support to staff in complex case evaluations.
- Ensured compliance with all applicable laws, rules, regulations, and standards pertaining to public assistance programs.
- Resolved complex cases requiring special attention due to conflicting information or unusual circumstances.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Responded promptly to inquiries from clients regarding their eligibility status.
Staff Assistant
LA County DPSS
Norwalk, California
03.2014 - 05.2016
- Temporarily acted as Staff Assistant for my district office.
- Prepared documents such as memos, letters, invoices, reports and other materials for distribution.
- Responded promptly to emails sent by various departments within the organization.
- Coordinated communication between department and external contacts to streamline interactions. between the department and external contacts.
- Developed Excel spreadsheets to track project data for enhanced visibility and organization.
- Gathered and sorted data for reports and files.
- Researched and validated vendors to optimize delivery of services.
- Fostered positive working relationships with staff and management to promote collaboration.
Eligibility Worker
LA County DPSS
Los Angeles, California
07.1998 - 08.2006
- Interviewed clients to gather information for benefits determination.
- Reviewed applications for eligibility and compliance with program guidelines.
- Processed benefits applications and documents for food stamps and medical assistance.
- Assisted clients in understanding program requirements and available services.
- Maintained accurate case records in the agency's data management system.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
Teacher's Assistant
Woodlawn Ave School
Bell
08.1991 - 07.1997
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Assisted teachers in classroom management and student engagement activities.
- Organized classroom materials and resources for effective lesson delivery.
- Prepared educational materials and resources for daily lessons and activities.
- Supervised children and participated with children in activities.
Cook /Fast Food Cashier
McDonald's Restaurant
South Gate, California
10.1990 - 08.1991
- Prepared food items using standardized recipes to ensure quality and safety.
- Operated kitchen equipment, including fryers, grills, and ovens, while maintaining strict safety protocols.
- Collaborated with team members to ensure timely food preparation and delivery.
- Maintained clean working environment through regular sweeping, mopping, and cleaning surfaces to support food safety standards.
Education
Some College (No Degree) - Spanish Language And Literature
Cerritos College
Norwalk, CASkills
- Personnel management
- Case assessment
- Policy analysis
- Data organization
- Problem solving
- Cross-functional collaboration
- Clear communication
Timeline
Staff Assistant
LA County DPSS
03.2014 - 05.2016
Eligibility Supervisor
LA County DPSS
08.2006 - Current
Eligibility Worker
LA County DPSS
07.1998 - 08.2006
Teacher's Assistant
Woodlawn Ave School
08.1991 - 07.1997
Cook /Fast Food Cashier
McDonald's Restaurant
10.1990 - 08.1991
Some College (No Degree) - Spanish Language And Literature
Cerritos College