Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Harrington

Boynton Beach,FL

Summary

Dynamic manager with a proven track record at Beach Liquors, excelling in customer relationship management and staff development. Skilled in revenue management and effective schedule preparation, I fostered team engagement and improved operational efficiency, leading to increased profitability and enhanced customer satisfaction. Committed to driving success through strategic decision-making and mentorship.


Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.


Professional Warehouse Manager offering 5 years of expertise in supervising and training 20-25 employees working in large warehouses. Successful in meticulously managing logistics, planning employee schedules and communicating with other departments to provide smooth business operations. Talented in monitoring and replenishing current inventory stock based on consumer demand and sales forecasting.

Overview

20
20
years of professional experience

Work History

Manager

Beach Liquors
05.2024 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Approved regular payroll submissions for employees.
  • Assisted with hiring, training and mentoring new staff members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

Manager

FedEx
01.2020 - Current
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.

Sales Associate

Ocean Wine And Spirits
06.2022 - 05.2024
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.

Administrative Assistant

FedEx
11.2005 - 12.2019
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Input data and processed system change to generate accurate reports.
  • Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.

Education

High School Diploma -

South Tech High School
Boynton Beach, FL
06.2006

Skills

  • Salesforce management
  • Shift scheduling
  • Documentation and reporting
  • Staff development
  • Task delegation
  • Decision-making
  • Policy implementation
  • Work prioritization
  • Customer service
  • Cross-functional team management
  • Time management
  • Expense tracking
  • Employee onboarding
  • Inventory management

Timeline

Manager

Beach Liquors
05.2024 - Current

Sales Associate

Ocean Wine And Spirits
06.2022 - 05.2024

Manager

FedEx
01.2020 - Current

Administrative Assistant

FedEx
11.2005 - 12.2019

High School Diploma -

South Tech High School

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