Joe Hernandez
Mission,TX
Summary
Dynamic Shift Manager with proven expertise at REE McDonald’s, excelling in employee training and customer service. Skilled in decision-making and team development, I effectively resolved escalated issues, enhancing overall team performance. Committed to fostering a productive environment, I consistently delivered exceptional service while mentoring staff to achieve operational excellence.
Overview
12
12
years of professional experience
Work History
Shift Manager/Department Manager
REE McDonald’s
01.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Automotive
Walmart
01.2015 - 12.2017
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement..
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Member
REE McDonald’s
01.2014 - 12.2015
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Palmview High School
05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Team development
- Delegating work
- Mentoring and coaching
- Flexible schedule
- Equipment troubleshooting
- Tech-Savvy
- Shift leadership
Timeline
Shift Manager/Department Manager
REE McDonald’s
01.2022 - Current
Automotive
Walmart
01.2015 - 12.2017
Crew Member
REE McDonald’s
01.2014 - 12.2015
Palmview High School