Joe Johnson Jr

• Processed payments from customers using credit cards or other payment methods.
• Evaluated employee performance, offering feedback on areas needing improvement.
• Communicated postal laws and regulations.
• Conducted regular maintenance on all postal equipment such as scales, computers, printers.
• Assisted in the hiring and training of new employees.
• Enabled employees to boost skills by conducting training programs.
• Kept shifts properly staffed by creating and distributing work schedules.
• Balanced cash drawers at the end of each shift.
• Ensured compliance with safety regulations when handling hazardous materials or equipment.
• Processed incoming and outgoing mail according to postal regulations.
• Reviewed employees' work schedules and attendance prior to submission to payroll department.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered 25 calls per shift to assist with customer questions and concerns.
• Monitored staff member adherence with regulations and procedures.
• Performed daily opening and closing procedures of the post office.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Resolved customer complaints in an efficient manner while providing excellent customer service.

Monitored employee productivity to provide constructive feedback and coaching.

• Coordinated employee schedules according to shift changes and availability.
• Complied with company policies, objectives and communication goals.
• Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Assisted in creating budgets for departmental expenses including personnel costs.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.