Dynamic manager with a proven track record at Factor Sales Inc., excelling in operational management and team leadership. Enhanced customer satisfaction through strategic relationship building and performance evaluation. Skilled in inventory management and safety compliance, fostering a productive work environment while ensuring adherence to protocols. Committed to continuous improvement and team engagement.
Overview
46
46
years of professional experience
Work History
Manager
Factor Sales Inc.
10.2011 - Current
Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
Developed and implemented training programs for new team members, enhancing skill development.
Analyzed sales data to identify trends, adjusting strategies for improved performance.
Fostered strong relationships with clients, increasing customer satisfaction and retention rates.
Led team meetings to discuss objectives, track progress, and address challenges effectively.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Security Supervisor
Safety and Security Management
05.2009 - 10.2011
Supervised daily security operations, ensuring compliance with safety protocols and procedures.
Conducted regular safety audits to identify potential vulnerabilities and implement corrective measures.
Developed incident reports and maintained accurate documentation of security activities.
Coordinated with law enforcement and emergency services during critical incidents or investigations.
Recorded incident reports with detailed accounts of occurrences.
Conducted regular patrols of facility to detect and deter security threats.
Supervised and evaluated security staff performance to determine compliance with safety regulations.
Oversaw team of security officers and managed scheduling and performance evaluations.
Developed strong relationships with local law enforcement agencies, which aided in quick responses to incidents.
Supervised team of 7 security personnel during shift.
Immigration Officer
Immigration & Customs Enforcement
08.1987 - 05.2007
Conducted thorough assessments of immigration applications for compliance with regulations.
Collaborated with law enforcement agencies to verify applicant backgrounds and address discrepancies.
Provided guidance to applicants on immigration processes and documentation requirements.
Reviewed and analyzed case files to ensure accuracy and completeness before submission.
Streamlined application review processes, enhancing efficiency in case handling workflows.
Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data of applicants or detainees.
Collaborated with other law enforcement agencies to identify and apprehend individuals involved in criminal activities or posing a threat to national security.
Supported efforts aimed at combating human trafficking by identifying victims, working closely with victim support services, and pursuing offenders within the scope of my role as an Immigration Officer.
Monitored port-of-entry activity using surveillance equipment ensuring compliance with regulations set forth by U.S Customs and Border Protection.
Enhanced border security by effectively screening, processing, and inspecting travelers and their belongings.
Conducted interviews with applicants to determine eligibility for entry or residence in the United States.
Facilitated expedited processing for eligible travelers in order to maintain efficient operations at the border.
Maintained high standards of professionalism and integrity while enforcing immigration laws and regulations.
Examined baggage and personal items upon entering or leaving country to verify adherence to customs requirements and identify suspected violations.
Juvenile Detention Officer
Yuma County Juvenile Court
01.1984 - 08.1987
Supervised daily activities and interactions of detained youth to ensure safety and compliance with facility regulations.
Conducted regular assessments of inmate behaviors, identifying individuals needing additional support or intervention.
Collaborated with interdisciplinary teams to develop and implement individualized treatment plans for residents.
Monitored facility security systems, ensuring prompt response to incidents or emergencies within the detention center.
Farm Laborer
Golden Y Growers
01.1980 - 01.1984
Irrigation of citrus trees and maintenance. Conducted pruning procedures of citrus trees and maintained watering canals free of weeds by spraying weed and grass killer.
Operated farm machinery to efficiently cultivate crops and maintain equipment.
Assisted in planting, watering, and harvesting crops to ensure optimal yield quality.
Collaborated with coworkers to complete daily farm tasks efficiently and quickly.
Trimmed and removed unwanted plant growth to improve health and yield of crops.
Education
Associate of Applied Science - Administration of Justice
Arizona Western College
Yuma, AZ
05.1984
Skills
Knowledge of computers and typing abilities
Timeline
Manager
Factor Sales Inc.
10.2011 - Current
Security Supervisor
Safety and Security Management
05.2009 - 10.2011
Immigration Officer
Immigration & Customs Enforcement
08.1987 - 05.2007
Juvenile Detention Officer
Yuma County Juvenile Court
01.1984 - 08.1987
Farm Laborer
Golden Y Growers
01.1980 - 01.1984
Associate of Applied Science - Administration of Justice