Hi, I’m
Joe Milteer
Bridgeville,PA
Overview
7
years of professional experience
Work History
TopgolfBridgeville, PA
Lead Corporate Trainer
07.2018 - Current
Job overview
- Trained and mentored new employees and current trainers on company culture, customer service standards, and operational procedures, ensuring a smooth onboarding experience through facilitating classes and on the job training.
- Interviewed hundreds of candidates during hiring events, deliberated amongst the training team to find quality candidates, and conducted callbacks regarding the candidate's hiring status.
TopgolfBridgeville, PA
Assistant Administrator
08.2019 - 09.2021
Job overview
- Provided comprehensive administrative support to senior management, ensuring efficient office operations and timely completion of tasks.
- Attentively Fielded 20+ guest care phone calls per day and ensured that they were navigated to the proper department to have all of their concerns successfully addressed and answered.
- Utilized Excel and Google Sheets daily to ensure senior managements operation plans were prepared.
TopgolfBridgeville, PA
Server Shift Lead
06.2018 - Current
Job overview
- Orchestrated personalized guest experiences for over 85 tables per week, reaching a monthly personal satisfaction score of 80% or higher from customer satisfaction surveys and generating an additional $50,000 in tips annually.
- Lead teams of up to 8 servers through a shift by offering upselling advice, masterful menu knowledge, and ensuring proper opening and closing tasks were met, while multitasking to serve guests in our most popular sections.
Vail ResortsChampion, PA
PSIA Level 1 Ski Instructor - Kids & Adults
12.2021 - 03.2025
Job overview
- Coordinated group sessions of up to 8 participants and private lessons, achieving a remarkable 95% goal attainment rate among students within the season, fostering improved confidence and proficiency on the slopes.
- Created individual feedback for all students and comprehensive recaps for parents after lessons to ensure their child could join a skill group that was most appropriate for them in future lessons.
Cystic Fibrosis FoundationPittsburgh, PA
Tomorrow's Leaders College Program Board Member
05.2020 - 09.2023
Job overview
- Collaborated remotely with a team of 12 on an 8-week summer program for college students to provide workshops on fundraising, medical research, and current state of the Cystic Fibrosis Foundation.
- Helped grow the program by 300% from 80 participants in summer of 2020 to 240 participants by the summer of 2023 through recruiting and networking with colleges across the country.
Timeline
PSIA Level 1 Ski Instructor - Kids & Adults
Vail Resorts
12.2021 - 03.2025
Tomorrow's Leaders College Program Board Member
Cystic Fibrosis Foundation
05.2020 - 09.2023
Assistant Administrator
Topgolf
08.2019 - 09.2021
Lead Corporate Trainer
Topgolf
07.2018 - Current
Server Shift Lead
Topgolf
06.2018 - Current
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