Joe Mitri
Yardley,PA
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Specialist
CarMax
09.2023 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Responded to customer inquiries via phone, email and web-based platforms.
- Processing and Flipping titles through the DMV .
Sales and Lease Consultant
Fred Beans
03.2018 - 08.2023
- Worked effectively in fast-paced environments.
- Selling and buying all kind of vehicles.
Sales Consultant Representative
Sears Holdings
01.2014 - 03.2018
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Large Appliances and Electronics Sales.
Assistant Store Manager
IHOP
02.2012 - 06.2016
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reduced operational risks while organizing data to forecast performance trends.
Teller
TD Bank
01.2013 - 02.2014
- Monitored and verified suspicious activity on customer accounts.
- Handled various accounting transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Opening and Closing the Branch
- Assisted with training of new tellers on policies and procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Customer Service Cashier
7 Eleven Store
02.2010 - 04.2012
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Accounting Assistant
Delegation Of The European Union
02.2008 - 10.2009
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Education
National Association of Pharmaceutical Sales Rep
02.2024
High School Diploma -
Pigier Supec
Beirut Lebanon01.2006
Skills
- Customer Education
- Sales Quota Achievement
- Sales and Upselling
- Promotional support
- Brand representation
- Teamwork and Collaboration
- Consultative Sales
- Clerical Support
- Follow-up skills
Certification
Member of the National Association of Pharmaceutical Sales Representatives.
CNPR Certificate Number:715692024
Languages
Arabic
Full Professional
French
Full Professional
Timeline
Customer Specialist
CarMax
09.2023 - Current
Sales and Lease Consultant
Fred Beans
03.2018 - 08.2023
Sales Consultant Representative
Sears Holdings
01.2014 - 03.2018
Teller
TD Bank
01.2013 - 02.2014
Assistant Store Manager
IHOP
02.2012 - 06.2016
Customer Service Cashier
7 Eleven Store
02.2010 - 04.2012
Accounting Assistant
Delegation Of The European Union
02.2008 - 10.2009
National Association of Pharmaceutical Sales Rep
High School Diploma -
Pigier Supec