Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Navarro

Contact Center Representative

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. I strive to consistently focus on achieving results through efficient and empathetic service.

Overview

8
8
years of professional experience

Work History

Contact Center Representative

American Memorial Life insurance
12.2021 - Current
  • Hired on to assist policy holders and other companies for their insurance policies.
  • Starting in 1 area, and moved up to cover several branches of insurance through the company.
  • I review sensitive information and keep records of conversation along with policy updates.
  • Taking payments, processing documentation/legal paperwork sent in.
  • All while following security procedures for each policy holder to ensure security and privacy.
  • constantly training and learning more about the profession

Sales Associate

U.S. Energy Solutions
06.2021 - 08.2021
  • Worked as a sales representative for multiple solar companies.
  • I would make and receive calls pertaining to solar panels for those interested.
  • Directing callers to appropriate parties and giving detailed information on products.

Clerk

Stater Bros
08.2019 - 05.2021
  • Worked from bagging clerk to other departments.
  • Bagging items, collecting carts outside, assisting customers in and out the store, cleaning, and moving large containers of produce and more.
  • Customer interaction was always a focus.
  • I was later promoted to the delicatessen where I began to work supervised and unsupervised.

Associate-shipment mover

Panera Bread
10.2018 - 09.2019
  • Varied duties including assisting customers, Stocking inventory, Cleanliness, opening and closing the store.
  • I also received employee of the month while employed here.

Volunteer

Interfaith Food Pantry
11.2017 - 02.2018
  • I volunteered at a local food bank while in college.
  • Moving large containers and guiding patrons through the pantry to receive goods.

Sales Associate/Cashier

GameStop
11.2017 - 12.2017
  • A seasonal job.
  • Included Customer interactions and help, Cash register, Stocking, Opening and closing, Decoration and organization and other duties.

Education

Johnson & Wales University - Psychology, business

Johnson & Wales University
Denver, United States
01.2017 - 2018.01

High School Diploma -

Beaumont High School
01.2013 - 2017.01

Skills

  • Proficient in Word
  • Proficient in Excel
  • 300 Keystrokes per minute
  • 40 wpm
  • Work well with others
  • Able to train and advise
  • security and privacy
  • Fast learner

Timeline

Contact Center Representative

American Memorial Life insurance
12.2021 - Current

Sales Associate

U.S. Energy Solutions
06.2021 - 08.2021

Clerk

Stater Bros
08.2019 - 05.2021

Associate-shipment mover

Panera Bread
10.2018 - 09.2019

Volunteer

Interfaith Food Pantry
11.2017 - 02.2018

Sales Associate/Cashier

GameStop
11.2017 - 12.2017

Johnson & Wales University - Psychology, business

Johnson & Wales University
01.2017 - 2018.01

High School Diploma -

Beaumont High School
01.2013 - 2017.01
Joe NavarroContact Center Representative