Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving. I strive to consistently focus on achieving results through efficient and empathetic service.
Overview
8
8
years of professional experience
Work History
Contact Center Representative
American Memorial Life insurance
12.2021 - Current
Hired on to assist policy holders and other companies for their insurance policies.
Starting in 1 area, and moved up to cover several branches of insurance through the company.
I review sensitive information and keep records of conversation along with policy updates.
Taking payments, processing documentation/legal paperwork sent in.
All while following security procedures for each policy holder to ensure security and privacy.
constantly training and learning more about the profession
Sales Associate
U.S. Energy Solutions
06.2021 - 08.2021
Worked as a sales representative for multiple solar companies.
I would make and receive calls pertaining to solar panels for those interested.
Directing callers to appropriate parties and giving detailed information on products.
Clerk
Stater Bros
08.2019 - 05.2021
Worked from bagging clerk to other departments.
Bagging items, collecting carts outside, assisting customers in and out the store, cleaning, and moving large containers of produce and more.
Customer interaction was always a focus.
I was later promoted to the delicatessen where I began to work supervised and unsupervised.
Associate-shipment mover
Panera Bread
10.2018 - 09.2019
Varied duties including assisting customers, Stocking inventory, Cleanliness, opening and closing the store.
I also received employee of the month while employed here.
Volunteer
Interfaith Food Pantry
11.2017 - 02.2018
I volunteered at a local food bank while in college.
Moving large containers and guiding patrons through the pantry to receive goods.
Sales Associate/Cashier
GameStop
11.2017 - 12.2017
A seasonal job.
Included Customer interactions and help, Cash register, Stocking, Opening and closing, Decoration and organization and other duties.