Joe Palestina
Austin,TX
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
7
7
years of professional experience
Work History
Server
Glorias Latin cusine
Houston\Austin, TX
02.2020 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
Server
Black Bear Dinner
League City, Texas
10.2019 - 02.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Perrys Steakhouse & Grille
Freindswood, Texas
11.2019 - 01.2020
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Server
Landry's
Austin
10.2017 - 10.2019
- Serve Coustumers,take and Process orders
- Process Payments. Upsales products.
- Provided excellent customer service to ensure satisfaction.
Skills
- Team member support
- Food inspection
- Guest Engagement
- Safe Food Handling
- Positive and professional
- Food Delivery
- [Language] translation
Timeline
Server
Glorias Latin cusine
02.2020 - Current
Server
Perrys Steakhouse & Grille
11.2019 - 01.2020
Server
Black Bear Dinner
10.2019 - 02.2020
Server
Landry's
10.2017 - 10.2019
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