Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joe Rivas

Wylie,TX

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

16
16
years of professional experience

Work History

Inside / Outside Sales Representative

Trident Metals
08.2022 - Current
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Built strong client rapport to establish diversified network of connections.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Collaborated with internal teams to fulfill orders and meet customer needs
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Monitored competitor activities to maintain competitive advantage.
  • Conducted market research and analysis to identify key customer segments.
  • Utilized customer feedback to identify new product opportunities and market trends.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Maintained current knowledge of evolving changes in marketplace.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Warehouse Worker

Trident Metals
02.2008 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Plate saw operator for 6 yrs
  • Hem saw operator for 3yrs
  • worked with all products sold closely
  • Full knowledge on all of our inventory
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Assembled pallets and crates for secure transportation of materials.

Education

High School Diploma -

J J PEARCE HIGH SCHOOL
Richardson, TX

Skills

  • Networking
  • Computer Skills
  • Persuasive Negotiator
  • Opportunity Identification
  • Sales Closing
  • Competitor Research and Analysis
  • Customer Service-Oriented
  • Prospecting and Cultivating
  • Strategic Account Development
  • Client Needs Assessment
  • Sales Proposal Creation
  • Relationship Building
  • Sales Cycle Management
  • Spanish Speaking
  • Sales Management

Timeline

Inside / Outside Sales Representative

Trident Metals
08.2022 - Current

Warehouse Worker

Trident Metals
02.2008 - 08.2022

High School Diploma -

J J PEARCE HIGH SCHOOL

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Joe Rivas