Joseph Rivera
The Bronx,NY
Summary
Highly experienced and reliable host/Maitre d' with 9 years of hospitality work, capable of managing a wide arrange of personality types and high volume levels with complete professionalism. Able to work well independently and in coordination with staff and/or managers. Seeking to obtain a position where I can contribute my outstanding hospitality skills and efficiency; While learning with a pursuit of growing within the company.
Overview
10
10
years of professional experience
Work History
Maitre D'
The Smith Nomad
New York, NY
11.2023 - Current
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Ensured efficient operation of the dining room by managing staff duties and activities.
Lead Server/Host
Mala Project
NY
03.2019 - 10.2023
- Lead pre-shift meetings before service to ensure staff is informed and ready to reach daily goals
- Strategically plotted reservations into the Resy system while still accepting walk-ins
- Trained new hires on service protocols, ensured that new hires developed required knowledge for service
- Responsible for inventory records and the process of ordering, storing, using, and selling the company's inventory.
Maitre’d
The Osprey, 1 Hotel Brooklyn Bridge
NY
01.2018 - 02.2019
- Manually placed reservations answered by phone/email or personally with guests into opentable
- Able to manage opentable during highest level of volume with sense of urgency and professionalism
- Effectively communicated between kitchen staff, floor staff, bartenders, captains, bridal attendant and management as needed.
Maitre’d
Diego at PUBLIC Hotel
New York, NY
06.2017 - 12.2017
- Plan reservations into the sevenroom software program and create credit card minimum according to party size
- Checking identification and dress code while securing the right clientele for the establishment
- Able to maintain professional demeanor with celebrity guests to assure them a comfortable experience.
Lead Host
The Standard Hotel Cafe
New York, NY
10.2014 - 06.2017
- Responsible for creating wait lists and providing estimated time frames due to high volume in the restaurant
- Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Assisting servers during service, assisting during private events.
Skills
- Reservation Management
- Team Management
- Strong leadership
- Customer Service
- Detail Oriented
- POS Software
- Opentable/Resy
- Strong interpersonal skills
- Guest Relations
- Telephone reception
References
References available upon request
Timeline
Maitre D'
The Smith Nomad
11.2023 - Current
Lead Server/Host
Mala Project
03.2019 - 10.2023
Maitre’d
The Osprey, 1 Hotel Brooklyn Bridge
01.2018 - 02.2019
Maitre’d
Diego at PUBLIC Hotel
06.2017 - 12.2017
Lead Host
The Standard Hotel Cafe
10.2014 - 06.2017
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