Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joe Santistevan

Pueblo,CO

Summary

Results-driven store manager with extensive experience in retail operations and customer service. Proven track record in leading sales teams and implementing profitability strategies. Highly organized with strong prioritization skills, consistently achieving performance and productivity targets. Expertise in recruiting, training, and developing high-performing teams of associates.

Overview

31
31
years of professional experience

Work History

Store Manager

Spanky’s Liquor World
Pueblo, CO
04.2015 - 05.2025
  • Managed store operations, ensuring optimal performance and customer satisfaction.
  • Supervised 8 employees, fostering a collaborative and productive work environment.
  • Assisted customers with inquiries and product selections to enhance shopping experience.
  • Operated cash register, performing accurate transactions and cash handling.
  • Ensured shelves remained fully stocked with diverse alcohol products, including wines and spirits.
  • Conducted daily inventory, coordinating with vendors for timely order placement and delivery check-in.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Customer Service Representative/Clerical Office Assistant

Gomez Insurance Agency
Pueblo, CO
02.2010 - 04.2015
  • Facilitated customer payments and appointment scheduling for enhanced service efficiency.
  • Executed file management tasks, organizing documents within filing cabinets.
  • Performed clerical duties, including answering phones and managing correspondence.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Production Machine Operator/Shipping and Receiving Clerk

Band-IT (IDEX Corp)
Denver, CO
01.1998 - 02.2010
  • Operated punch press machine to manufacture stainless steel buckles and clamps from large rolls of material.
  • Managed customer service operations, processing orders and handling payments efficiently.
  • Contributed five years of experience in shipping and receiving department, ensuring accurate inventory management.
  • Operated production machinery to produce parts within specified tolerances and quality standards.

Crew Worker

McDonald's
Pueblo, CO
05.1994 - 01.1998
  • Assembled and prepared sandwiches with attention to quality and presentation.
  • Assisted at drive-thru and walk-up window to enhance customer service efficiency.
  • Assisted other team members as needed to ensure efficient operations of the restaurant.
  • Cleaned and maintained the restaurant's dining area, restrooms, parking lot and exterior premises.

Education

High School Diploma -

Pueblo Central High School
Pueblo, CO
05-1996

Skills

  • Inventory management and cash handling
  • Visual merchandising
  • Customer service and sales forecasting
  • Employee training and mentoring
  • Regulatory compliance
  • Vendor coordination
  • Operational efficiency
  • Time management
  • Team leadership and building
  • Security monitoring

References

References available upon request.

Timeline

Store Manager

Spanky’s Liquor World
04.2015 - 05.2025

Customer Service Representative/Clerical Office Assistant

Gomez Insurance Agency
02.2010 - 04.2015

Production Machine Operator/Shipping and Receiving Clerk

Band-IT (IDEX Corp)
01.1998 - 02.2010

Crew Worker

McDonald's
05.1994 - 01.1998

High School Diploma -

Pueblo Central High School

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