Joe Scruggs
Dandridge,TN
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing Task and Task.
Overview
16
16
years of professional experience
Work History
Manager on Duty
Majors Management
Newport, TN
05.2008 - Current
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
- Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
- Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and implemented strategies to increase sales and profitability.
- Trained employees in essential job functions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Skills
Quick to learn new task, work with my hands good with people, listen when being trained
Timeline
Manager on Duty - Majors Management
05.2008 - Current
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