Years Sales Experience
Joe Sheets
Southern Pines,NC
Summary
Representative with extensive experience in technical, B2B and institutional sales and customer service. Driven to win new customer business using proven consultative sales and support methods. Motivated, fast-paced team player who will generate and increase sales while delivering superior customer service.
Overview
15
15
3
3
Salesforce Certifications
Work History
Commercial Sales and Account Manager
Moore’s Electrical & Mechanical
Raleigh, NC
03.2019 - 01.2021
- Commercial sales and account management position for the Service Division, including HVAC, refrigeration and plumbing services
- Responsible for managing current customers while prospecting and bringing on new commercial and retail customers
- Focused efforts on local and regional businesses using a consultative relationship building process to gain service business with the goal of selling PM service contracts
- Used Salesforce CRM to manage leads, accounts, contacts and opportunities
- Worked independently with minimal supervision.
- Delivered more than $450k in service work and over $57k in maintenance contracts
Salesforce Administrator
Moore’s Electrical & Mechanical
Raleigh, NC
03.2019 - 01.2021
- Created an implementation plan for Salesforce rollout
- Adapted the platform to accommodate unique business requirements by creating custom objects, fields, record types and page layouts
- Designed the training curriculum for all sales reps and managers by creating PowerPoint presentations and custom user manuals
- Performed admin duties including user setup, report and dashboard creation
- Continued with tech and usage support and drove user adoption to 100% in just 6 weeks
Commercial Sales Representative
Bath Fitter
Raleigh, NC
11.2015 - 03.2019
- Responsible for delivering bath and shower renovation solutions to the Hospitality, Senior Living, Multi-Tenant, Affordable Housing and other commercial verticals
- Develop muti-faceted marketing plans to attract prospects using direct mail, email and other cold-calling and follow-up methods
- Meet with potential customers to determine the need and scope of their project, from one bath or shower, up to hundreds in multiple buildings and locations
- Take precise measurements and pictures of their existing space to determine the proper products and services to recommend for the renovation
- Create comprehensive quotes that provide value to the customer and a profit for Bath Fitter
- Provide post installation support to ensure complete customer satisfaction
- Delivered sales of $400K
Account Director
ICS, LLC
Raleigh, NC
09.2012 - 08.2015
- B2B Technical sales management position – business phone and data systems
- Cold calling on targeted prospects
- Train and mentor new account managers and monitor and manage them as they progress
- Responsible for creating a sales workflow plan then finding and distributing sales leads to account managers
- Maintain the CRM to track lead flow and sales efforts
- Attend meetings with potential customers and listen to their business technology challenges in order to design a solution that is both comprehensive and budget friendly for the customer while also delivering a profit to ICS
- Supporting customers after installation to ensure that they are thrilled with our products and service.
Education
Associate of Science - Emergency Medical Technology
Catawba Valley Community College
Skills
- B2B Sales
- Client Management
- Sales Management
- Business Development
- Salesforce Administration
- Salesforce User
- MS Office Apps
Certification
- Salesforce Certified Administrator
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Education Cloud Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Commercial Sales and Account Manager
Moore’s Electrical & Mechanical
03.2019 - 01.2021
Salesforce Administrator
Moore’s Electrical & Mechanical
03.2019 - 01.2021
Commercial Sales Representative
Bath Fitter
11.2015 - 03.2019
Account Director
ICS, LLC
09.2012 - 08.2015
Associate of Science - Emergency Medical Technology
Catawba Valley Community College
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