Joe Smith
Franklin,TN
Summary
Adaptable professional with a proven ability to quickly learn and adapt to new environments. Demonstrates strong time management and organizational skills, effectively applying freshly acquired knowledge in diverse settings. Someone who can excel in team environments, and is a flexible team member. Committed to continuous learning and successfully navigating change, aiming to contribute to organizational growth in an entry-level position.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Publix
Franklin, Tennessee
02.2020 - Current
- Oversaw a team of individuals, effectively solving any issues that occurred on any given workday.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly
- Successfully coordinated a team of 5 to efficiently complete daily tasks, improving overall productivity and finishing tasks in a timely manner.
- Mentored and trained new employees on effective workload management, enhancing team efficiency, and reducing onboarding time.
- Recognized as Customer Service Employee of the Month nine times for consistently delivering exceptional support and resolving customer inquiries effectively.
Education
Bachelor of Arts - Business Administration
Arizona State University
Tempe, AZ08-2024
Skills
- Effective communication
- Effective Time Management
- Effective Problem Resolution
- Adaptive team player
- Proficient in Microsoft Word, Excel, and PowerPoint
- Effective Organizational Skills
Languages
English
Native/ Bilingual
Accomplishments
- Received the 2019 Haskell award from my highschool baseball team. (Voted by Coaches and Teammates). An award given to the person who displays exceptional character in the team and around the community.
Affiliations
- Team Captain: Baseball | Named team captain for two consecutive years on my highschool baseball team.
References
References available upon request.
Timeline
Customer Service Representative
Publix
02.2020 - Current
Bachelor of Arts - Business Administration
Arizona State University
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