Joe Stowers
Operations Management & Safety Specialist
Salt Lake City,UT
Summary
Proven Safety Specialist with a track record at Delta Air Lines, adept in operations management and crisis resolution. Excelled in implementing safety procedures, reducing hazards by 30%, and enhancing compliance. Skilled in audit support and effective communication, ensuring high standards of workplace safety and customer satisfaction. Safety Specialist with background in conducting risk assessments, creating safety protocols, and implementing training programs. Known for strong problem-solving skills and ability to ensure compliance with all relevant health and safety regulations. Demonstrated success in reducing workplace accidents through effective safety measures. Proven track record of improving overall employee awareness regarding safety procedures.
Overview
14
14
years of professional experience
Work History
Safety Specialist
Delta Air Lines
Salt Lake City, UT
01.2011 - Current
- Perform a variety of tasks according to the functional work area assignment.
- Coordinate service activities and flight needs/changes with contracted service groups.
- Monitor aircraft and FAA frequencies, and ensure proper data is transmitted to all concerned.
- Manage all flights assigned to a specific area, including delays, coordinate service needs, and communicate the current state of the flight to all concerned.
- Participated in business safety committee meetings and health and safety audits.
- Conducted safety briefings to inform crews of safety hazards.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Assessed existing processes for potential health or environmental hazards and proposed solutions for improvement.
- Collaborated with engineers or physicians to institute control or remedial measures for hazardous or potentially hazardous conditions or equipment.
- Developed and implemented safety procedures to ensure compliance with OSHA regulations.
- Maintained adequate supply of approved safety and PPE supplies for work force.
- Provided hands-on training to all company employees.
- Confirmed employees received training in emergency response protocols.
- Conducted safety inspections of workplace, identified hazards and provided corrective action recommendations.
- Assisted in customers' needs via inbound phone calls in the call center.
- Selling and upselling Delta Air Lines products.
- Assisted with disabled passenger’s needs as a CRO (Complaint Resolution official)
Guest Service Agent
Main & Sky Park City
Park City, UT
05.2014 - 01.2016
- Welcome, and fulfill the check-in and check-out process for guests and groups.
- Serve as a key POC for guests, effectively and efficiently managing requests, inquiries and complaints
- Maintain current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events.
- Provide information, advice, and booking services for a wide variety of guest inquiries.
- Perform general incoming communication duties, including taking reservations via telephone and the electronic registration system.
Education
High School Diploma -
Aiea High School
Aiea, HI06-2008
Skills
- Operations Management
- Audit procedures
- Lockout and tag-out procedures
- Documentation skills
- Manual handling
- Crisis management
- Aircraft Traffic management
- Training courses
- Workplace inspections
- Physical demonstrations
- Incident reporting
- Safety auditing
- Safety training
- Personal protective equipment
- Fall protection
- Report writing skills
- Meeting coordination
- Audit support
Special Assignments
Delta Air Lines wear testing project, Assisting our test wearers both ACS and IFS with collecting their new uniforms. Greeting them to the fitting and providing a great fitting experience. TDY (Gate and Ticket agent), IAH, LAS, LAX Velveteer, 2020 – 2022 Brand Ambassador, 2023
Skillsproficiencies
- Connecting and interacting with people of all walks of life.
- Building morale within my team.
- Accepting feedback and acting on it appropriately to satisfy the needs of the team and the operation.
- DL Term
- Kiosk
- Fastrak
- ARIBA
- FSM (Flight Status Monitor)
- FIDS MMI
- Nexus (baggage connection monitoring)
- DC Pipeline GUI
Timeline
Guest Service Agent
Main & Sky Park City
05.2014 - 01.2016
Safety Specialist
Delta Air Lines
01.2011 - Current
High School Diploma -
Aiea High School