Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Joe Streeter

Chicago,IL

Summary

Experienced manager with a proven track record in driving team performance and enhancing customer satisfaction in retail environments. Skilled in resolving conflicts, improving operational workflows, and leading by example to motivate teams. Demonstrates strong multi-tasking abilities and excels in creating strategies that boost sales and customer engagement.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Binnys Beverage Depot
Chicago , IL
03.2022 - Current
  • Effectively resolved product and customer complaints, enhancing consumer satisfaction and loyalty.
  • Led by example to identify and address performance gaps, significantly improving team outcomes.
  • Implemented innovative strategies and quality control measures that significantly reduced errors and elevated service standards.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.

Sales Lead Manager

Walgreens
Chicago, IL
03.2010 - 03.2022
  • Monitored employee performance and proactively corrected problems impacting team results
  • Delivered prompt, courteous customer experiences through skilled leadership of shift team
  • Enhanced team performance by empowering and motivating employees
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Boosted quality through new methods, better monitoring, and proactive correction of deficiencies
  • Organized weekly sales report for multiple sales department to track product sales
  • Worked with RX with different approaches to help with patients
  • Helped customers navigate store, complete sales, and process returns
  • Helped improve sales operations with feedback from customers and personal observations on methods for better capitalizing on sales opportunities
  • Answered customers' questions about products, prices, and availability.

Education

Associate - Arts Candidate

Malcolm X College
05-2021

Skills

  • Leadership
  • Customer Relations
  • Team Motivation
  • Conflict Resolution
  • Operational Improvement

Affiliations

  • Member of Kappa Psi Kappa Fraternity

Timeline

Customer Service Manager

Binnys Beverage Depot
03.2022 - Current

Sales Lead Manager

Walgreens
03.2010 - 03.2022

Associate - Arts Candidate

Malcolm X College

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Joe Streeter