Joe Weber
Oakton,Va
Summary
Organized and detail-oriented professional dedicated to customer experience, improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
8
8
years of professional experience
Work History
Bodily Injury Claims Adjuster
Progressive Insurance
10.2021 - Current
- Improved claim resolution times by conducting efficient conversations resulting in team-leading average 1:1 close ratios from date assigned to date settled.
- Conducted thorough investigations, gathering evidence such as recorded statements, medical records, police reports, and witness statements to determine liability accurately.
- Successful maintained a workload of 30-100 active claims
- Collaborated negotiations with legal counsel for complex cases, ensuring proper handling and compliance with company policies within Virginia specific traffic law.
- Processed total losses, arranged repairs and assigned rentals
Sales Development Representative
ZoomInfo
04.2021 - 10.2021
- Streamlined the lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Utilized ZoomInfo, DiscoverOrg, Salesforce, ChiliPiper and FrontSpin to maximize inbound interest from client inquires while maintaining the required 125 calls per day
- Educated Directors, VP's, and C-level executives on the full suite of applications while aligning the value of DiscoverOrg with the pains currently experienced among the Sales, Marketing and Recruiting teams
Business Development Representative
Splunk
07.2019 - 12.2020
- Generated a million dollar pipeline for the Public Sector by identifying potential customers and initiating strategic outreach.
- Initiated qualifying conversations pertaining to each unique BANT (Budget, Authority, Need and Time) criteria and facilitated the next step in the sale with the inside sales team.
- Collaborated with the corporate development team and inside sales teams to create campaigns and best practices to maximize engagement with past, current and future customers
- Independently covered Native American/First Nation tribes, hospitals, police and entertainment to assist them in their unique software needs.
Sales Internship
EPlus
05.2017 - 08.2018
Marketing Intern
NetApp
05.2016 - 08.2016
Education
Bachelor of Arts - Public Relations, Business Leadership
Virginia Tech
Blacksburg, VA05.2016
Skills
- Empathy and Compassion
- Negotiation Proficiency
- Complex Policy Coverage Knowledge
- Medical/Traffic/Legal Record Analysis
- Advanced Oral and Written Communication Skills
- Sales/Marketing Background
- Highly Motivated and fast learner
- Software: PD Suite, Avaya, Jabber, Outlook, ISO ClaimSearch, Accurint, Saleforce, FrontSpin, ChiliPiper, ZoomInfo, DiscoverOrg, Eloqua, Drift, Microsoft Suite, Adobe Suite, Google Suite
Timeline
Bodily Injury Claims Adjuster
Progressive Insurance
10.2021 - Current
Sales Development Representative
ZoomInfo
04.2021 - 10.2021
Business Development Representative
Splunk
07.2019 - 12.2020
Sales Internship
EPlus
05.2017 - 08.2018
Marketing Intern
NetApp
05.2016 - 08.2016
Bachelor of Arts - Public Relations, Business Leadership
Virginia Tech