JOE ZONA
Columbus,OH
Summary
Professional with strong leadership and communication skills, adept at managing teams to achieve high performance. Skilled in conflict resolution, time management, and strategic planning. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Current Day Team Supervisor
NetJets
02.2023 - Current
- Lead and coach a high-performing team to deliver exceptional flight experiences for clients.
- Oversee team workload, staffing, and phone coverage to consistently achieve service-level targets.
- Resolve escalated client issues swiftly while preserving trust and satisfaction.
- Conduct regular check-ins, annual reviews, and mentoring to develop team talent.
- Partner with senior leadership on strategic projects that improve operations and client outcomes.
Current Day Account Manager
NetJets
04.2022 - 02.2023
- Coordinated day-of-flight operations: weather monitoring, aircraft status, and recovery plans.
- Worked with flight crews, scheduling, FBOs, and ground transportation to ensure seamless travel.
Owner Services Account Manager
NetJets
03.2021 - 04.2022
- Delivered high-touch service across multiple channels; provided airport recommendations and advised of weather impacts, catering, and ground arrangements.
- Maintained a proactive approach to complex client needs and operational constraints.
General Manager
Peerless Nightlife Group
01.2020 - 01.2021
- Directed full venue operations, including staff scheduling, vendor coordination, and budget control.
- Improved profitability through cost management while maintaining top-tier guest experiences.
Marketing & Promotions Manager
Peerless Nightlife Group
01.2016 - 01.2020
- Managed the promotions/VIP host team and coordinated event staffing and schedules.
- Drove lead generation and customer acquisition; built lasting relationships with VIP clientele.
- Planned and executed targeted digital campaigns to support venue growth and brand awareness.
Line Service Technician
The Ohio State University Airport
01.2013 - 01.2015
- Provided ground support (fueling, towing, marshaling, hangar storage) for arriving/departing aircraft.
- Delivered personalized service to crew and passengers, ensuring a smooth ramp experience.
Education
Bachelor's - Air Transportation
The Ohio State University
Columbus, OHSkills
- Effective Team Leadership
- Aviation Operations
- Client Relations
- Strategic Planning
- Process Improvement
- Relationship Management
- Assignment Delegation
- Complaint Handling
Certification
- Private Pilot Certificate
- Active Member — Aircraft Owners and Pilots Association (AOPA)
Timeline
Current Day Team Supervisor
NetJets
02.2023 - Current
Current Day Account Manager
NetJets
04.2022 - 02.2023
Owner Services Account Manager
NetJets
03.2021 - 04.2022
General Manager
Peerless Nightlife Group
01.2020 - 01.2021
Marketing & Promotions Manager
Peerless Nightlife Group
01.2016 - 01.2020
Line Service Technician
The Ohio State University Airport
01.2013 - 01.2015
Bachelor's - Air Transportation
The Ohio State University
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