Joeanne Straub
Grand Forks,ND
Summary
Dedicated assistant manager with proven skills in customer service, team coordination, and employee training. Expertise in optimizing workforce coverage and enhancing customer satisfaction through effective communication and problem-solving.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Culver's Restaurant
Grand Forks, ND
10.2023 - Current
- Reviewed resumes, conducted phone interviews, and scheduled in-person interviews to identify qualified candidates.
- Scheduled interviews for applicants and conducted initial screening interviews.
- Monitored employee attendance and hours worked, provided performance feedback, and implemented corrective actions.
- Coordinated team schedules and managed shift assignments to optimize workforce coverage.
- Facilitated training sessions to enhance team skills and knowledge retention.
- Assisted in developing training materials for new cross-training initiatives.
- Managed inventory levels and ordered supplies to ensure kitchen efficiency.
- Oversaw financial transactions and maintained accurate cash handling procedures.
- Reconciled cash registers at the end of each shift and ensured that all funds were properly accounted for.
- Gathered insights from customers through surveys, interviews, focus groups.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Shift Leader
Deek's Pizza
Grand Forks, ND
04.2023 - 10.2023
- Managed daily customer inquiries and resolved issues efficiently.
- Collaborated with other departments to enhance customer experience.
- Analyzed customer feedback to improve service quality.
- Trained and mentored new team members on pizza preparation techniques.
- Collaborated with team members to coordinate food preparation and service efforts.
- Prepared ingredients by washing, chopping, and measuring for daily menu items.
Kitchen Staff Member
MacKenzie River Pizza, Grill & Pub
Helena, Montana
07.2021 - 04.2022
- Transitioned efficiently between cooking stations to support timely meal service.
- Operated mixers, slicers, ovens, and grills to maintain consistent food quality.
- Stocked and replenished kitchen supplies and ingredients to ensure seamless meal preparation.
Crew Member
Little Caesars Pizza
Helena, Montana
10.2020 - 12.2021
- Prepared and cooked pizzas to meet company standards, ensuring quality and taste.
- Operated kitchen equipment, including ovens and pizza cutters, with safety and efficiency.
- Assisted customers with orders, providing friendly service and ensuring satisfaction.
- Maintained cleanliness of workstations and dining areas to provide a welcoming environment for customers.
Education
High School Diploma -
Red River High School
Grand Forks, ND06-2023
Associate of Science - Veterinarian Technician
Penn Foster Career School
Scranton, PA09-2026
Skills
- Customer service
- Inventory management
- Performance metrics
- Customer feedback analysis
- Team training
- Technical knowledge
- Hygiene standards
- Team leadership
- Employee engagement
Timeline
Assistant Manager
Culver's Restaurant
10.2023 - Current
Shift Leader
Deek's Pizza
04.2023 - 10.2023
Kitchen Staff Member
MacKenzie River Pizza, Grill & Pub
07.2021 - 04.2022
Crew Member
Little Caesars Pizza
10.2020 - 12.2021
High School Diploma -
Red River High School
Associate of Science - Veterinarian Technician
Penn Foster Career School