Highly experienced Sales Associate known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Hi, I’m
Joe Brian Mata
Houston,TX
Summary
Overview
5
years of professional experience
Work History
The Home Depot IncHouston, Texas
Sales Associate
08.2021 - 06.2022
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
WalmartHouston, TX
E-Commerce Personal Shopper
07.2020 - 08.2021
Job overview
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Completed required paperwork, logs and other documentation according to internal policies to accurately track sales and delivery metrics.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Laura Rathe Fine ArtsHouston, TX
Art Handler/Installer
02.2017 - 03.2020
Job overview
- Climbed ladders and scaffolding and worked on high lifts to access artwork and personally transported packaged art over short and long distances.
- Managed packing, shipping and receiving of gallery art and other mail and packages.
- Evaluated objects to identify repair requirements and devise optimal approaches, carefully avoiding financial or cultural losses.
- Notified superior when restoration of artifacts required outside experts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Lamar High SchoolHouston, TX
GED
05.1998
University Overview
Skills
- Time Management
- POS System Operations
- Order Processing
- Sales Expertise
- Customer Service
- Teamwork and Collaboration
- Answering Customer Questions
- Credit and Cash Transactions
- Online Help
Timeline
Sales Associate
The Home Depot Inc
08.2021 - 06.2022
E-Commerce Personal Shopper
Walmart
07.2020 - 08.2021
Art Handler/Installer
Laura Rathe Fine Arts
02.2017 - 03.2020
Lamar High School
GED
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