Joehan Ahmed
IT Specialist
Baldwin,NY
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of personal experience and 2 years of professional experience. Broad skills in maintenance and IT support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. References furnished upon request.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Desk Technician
NYIT
1 2020 - 07.2024
- Completed job reports and logs immediately following service calls.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Organized work to meet demanding production goals.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Line Cook / Kitchen Manager / Cashier
Chipotle
07.2018 - 03.2020
- Led and managed roughly 25 team members at Chipotle, creating work plans each and every day to be executed.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen
Education
Bachelor's Degree - Computer Science
New York Institute of Technology
Old Westbury, NY 09.2018 - 05.2022
Skills
IT Support
Timeline
Bachelor's Degree - Computer Science
New York Institute of Technology
09.2018 - 05.2022
Line Cook / Kitchen Manager / Cashier
Chipotle
07.2018 - 03.2020
IT Support Desk Technician
NYIT
1 2020 - 07.2024
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