Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joehan Aller

Hollywood,FL

Summary

Astute professional highly skilled in customer service and relationship building. Talented individual offering dynamic skills in management, telephone support and records oversight. Passionate about promoting customer satisfaction and quality service.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Blue Wave Argentinian Gastropub
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Shift Lead

Planet Fitness
03.2020 - 03.2022


  • Answered customer telephone calls promptly and appropriately handled needs.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Assistant Photographer

Johanna Vera Photography
02.2018 - 03.2019
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Scheduled studio appointments to shoot wide variety of subjects.
  • Managed and organized photo database using consistent naming conventions and key-wording for search optimization.

Education

High School Diploma -

Mcarthur High School
Hollywood, FL
06.2023

Skills

  • Employee Scheduling
  • Task Delegation
  • Organizational skills
  • MS Office

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager

Blue Wave Argentinian Gastropub
03.2023 - Current

Shift Lead

Planet Fitness
03.2020 - 03.2022

Assistant Photographer

Johanna Vera Photography
02.2018 - 03.2019

High School Diploma -

Mcarthur High School

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Joehan Aller