JOE I LUCIO
Laredo
Summary
Dedicated Case Manager with experience in supporting individuals and families through effective service coordination and advocacy. Expertise in building collaborative relationships and delivering client-centered support, utilizing strong communication, problem-solving, and organizational skills to address diverse needs.
Overview
22
22
years of professional experience
Work History
TEND COURT CASE MANAGER
TEXAS EMERGENCY NETWORK DIVERSION (TEND) PROGRAM
LAREDO
02.2026 - Current
- Facilitated court sessions, enabling minors to directly communicate with the judge and advocate for their needs.
- Assesses immediate needs of children in foster care and connects them to essential resources and community programs.
- Supported vulnerable minors by coordinating care and support services to address exploitation and trafficking.
- Conducted classes to educate minors on issues of exploitation and trafficking, fostering awareness and prevention.
- Utilizes grant funding to support educational, social, and therapeutic services.
CPS CONSERVATORSHIP CASEWORKER
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
LAREDO
11.2013 - 07.2025
- Managed children and youth in Texas CPS conservatorship, ensuring safety, legal compliance, and timely permanency.
- Managed high-volume caseloads, developing and monitoring service plans for children and families.
- Monitored compliance with treatment, drug testing, court orders, and CPS service plans.
- Created and submitted documentation for court hearings, ensuring adherence to legal standards for case compliance.
- Coordinated communication among stakeholders, including attorneys and service providers, to support case objectives.
- Collaborated with judges, attorneys, and treatment providers to ensure compliance with court orders.
- Achieved positive outcomes through effective case management and interventions.
- Served as CPS caseworker for the Webb County Drug Court program.
- Developed progress reports and permanency recommendations for Drug Court team to inform case decisions.
MERCHANDISE EXECUTION LEAD EXPERT/MANAGER
JCPENNEY
LAREDO
11.2008 - 11.2013
- Oversaw operations and managed staff to ensure compliance with company policies and standards, enhancing operational integrity.
- Coordinated merchandising efforts to enhance store presentation and elevate customer experience.
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed staff schedules to align with peak shopping hours and customer needs.
- Trained and mentored team members on product knowledge and sales techniques.
ASSISTANT MANAGER
WHATABURGER
LAREDO
04.2004 - 11.2008
- Managed daily operations and supervised staff to ensure exceptional customer service.
- Trained new employees on company policies and operational procedures to enhance onboarding experience.
- Assisted in training new team members on service standards and procedures.
- Managed daily operations to ensure smooth restaurant workflow and guest satisfaction.
- Coordinated inventory management and supply ordering to maintain stock levels.
Education
Bachelor of Science - Communication Sciences and Disorders
Texas A&M International University
Laredo, TX05-2011
Master of Science - Social Work
West Texas A&M University
Canyon, TX07-2026
Skills
- Case Management
- Legal Compliance
- Reporting documentation
- Resource Coordination
- Stakeholder Collaboration
- Conflict Resolution
- Time Management
- Communication Skills
Accomplishments
- In 2017, I received the Commissioner’s Award of Excellence from H.L. Whitman Jr., Commissioner of the Texas Department of Family and Protective Services (DFPS). I was one of four recipients statewide selected for this honor.
Timeline
TEND COURT CASE MANAGER
TEXAS EMERGENCY NETWORK DIVERSION (TEND) PROGRAM
02.2026 - Current
CPS CONSERVATORSHIP CASEWORKER
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES
11.2013 - 07.2025
MERCHANDISE EXECUTION LEAD EXPERT/MANAGER
JCPENNEY
11.2008 - 11.2013
ASSISTANT MANAGER
WHATABURGER
04.2004 - 11.2008
Bachelor of Science - Communication Sciences and Disorders
Texas A&M International University
Master of Science - Social Work
West Texas A&M University