Joel Altiery
Chelsea ,MA
Summary
Skilled EEO Specialist focused on maximizing professional success through effective use of written and oral communication abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
12
12
years of professional experience
Work History
EEO Specialist
Social Security Administration, SSA
04.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and provided guidance with EEO related recourse.
- Attended training programs to deepen professional skillset.
- Also serve as the Reasonable Accommodation Coordinator for the Boston Region responsible for educating and assisting employees with Reasonable Accommodation requests
Operations Supervisor
Social Security Administration, SSA
01.2016 - 03.2021
- Motivated, trained and supervised employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance by developing and optimizing standard practices.
- Encouraged and promoted ideas aligned to business needs and benefits.
Claims Specialist
Social Security Administration, SSA
09.2010 - 12.2015
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates to claimants and superiors.
- Reviewed new files to determine current status of disability, retirement or survivor claim and to develop plan of action.
- Escalated files with significant red flags to the Inspector General for further investigation to prevent program fraud.
- Modeled exceptional customer service skills to fellow team members.
- Addressed average of 65 customer inquiries and complaints each week.
Education
Bachelor of Arts - Sociology
University of Connecticut
Storrs, CT 05.2009
Skills
- Tactful, optimistic and composed disposition
- Management Collaboration
- Technical Communication
- Leadership
- Corporate Communications
- Government Regulations
- Client Rapport-Building
Languages
Spanish
Native or Bilingual
Timeline
EEO Specialist
Social Security Administration, SSA
04.2021 - Current
Operations Supervisor
Social Security Administration, SSA
01.2016 - 03.2021
Claims Specialist
Social Security Administration, SSA
09.2010 - 12.2015
Bachelor of Arts - Sociology
University of Connecticut