Joel Atson
Farmington,NM
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Process Assistant
Amazon
10.2024 - 11.2025
- Streamlined communication between departments to enhance operational efficiency and workflow consistency.
- Implemented process improvements that reduced errors and increased accuracy in daily operations.
- Trained new team members on standard operating procedures and best practices for optimal performance.
- Coordinated inventory management, ensuring timely restocking and minimizing waste across the facility.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Identified modifications to processes and procedures that would promote better efficiency.
First Assistant Golf Professional
San Juan Country Club
04.2015 - 08.2024
- Scheduled tee times for members or guests according to established policies.
- Assisted in organizing and running golf tournaments, including registration, scoring, and prize distribution.
- Trained staff on golf-related topics such as customer service standards, rules and regulations.
- Ensured that all safety protocols are adhered to by staff and customers alike while using the facility's amenities.
- Performed administrative duties such as preparing reports and correspondence; receiving payments; balancing accounts; processing invoices; reconciling discrepancies.
- Responded promptly to customer inquiries regarding products or services offered by the club.
- Maintained accurate records of all golf related activities, including membership data, tournament results, financial transactions.
- Conducted clinics for juniors and adults at both beginner and advanced levels.
- Developed marketing plans for special events and promotions.
- Supervised staff of caddies, cart attendants and outside services personnel.
Head Golf Professional
Pinon Hills Golf Course
03.2014 - 01.2015
- Organized and supervised golf tournaments, including scheduling tee times, assigning caddies, and setting up rules of play.
- Coached players on developing mental strategies to improve confidence while competing in tournaments.
- Inspected golf courses daily for any damage or hazards that could interfere with playability.
- Assisted members with selecting appropriate clubs, apparel and other equipment needed to enhance their game performance.
- Enforced safety regulations while managing tee times and carts during peak hours of operation.
- Performed administrative duties related to booking reservations for outings and special events held at the facility.
- Scheduled private lessons with students according to availability and preferences stated by both parties involved.
Assistant Golf Professional
Riverview Golf Course
03.2009 - 11.2009
- Created lesson plans for individual and group lessons.
- Responsible for ordering supplies needed for operations.
- Managed tee time reservations and handled customer inquiries.
- Maintained accurate records of inventory, sales, and financial transactions.
- Provided excellent customer service to ensure a pleasant experience for guests at the facility.
- Inspected course conditions regularly to make sure it meets standards set by governing bodies.
Education
No Degree - Criminal Justice
ITT Technical Institute
Albuquerque, NM01-2015
High School Diploma -
Kirtland Central High School
Kirtland, NM05-2004
Skills
- Course Management
- First Aid Training
- Staff Training and Development
- Experience working with Excel
- Individualized Coaching
- Facilities oversight
- Equipment Maintenance
- Seasonal Planning
- Tournament procedures
- Problem-solving abilities
- Customer Service
- Problem-Solving
Certification
- CPR Certified
Education and Training
other
References
References available upon request.
Timeline
Process Assistant
Amazon
10.2024 - 11.2025
First Assistant Golf Professional
San Juan Country Club
04.2015 - 08.2024
Head Golf Professional
Pinon Hills Golf Course
03.2014 - 01.2015
Assistant Golf Professional
Riverview Golf Course
03.2009 - 11.2009
High School Diploma -
Kirtland Central High School
No Degree - Criminal Justice
ITT Technical Institute