Joel Barnett
Chicago,IL
Summary
Reliable professional with a background in customer service, known for high productivity and efficiency in task completion. Skilled in route managment, safety protocol adherence, and customer service, ensuring smooth and timely operations. Excel using communication, problem-solving, and time management skills to enhance passenger satisfaction and operational success.
Overview
24
24
years of professional experience
Work History
Bus Operator
Chicago Transit Authority, CTA
Chicago, IL
03.2024 - Current
- Assisted passengers with disabilities during boarding and alighting to ensure safe and respectful access.
- Communicated with dispatch regarding service delays and route changes to maintain operational efficiency.
- Enforced fare policies and addressed passenger inquiries to enhance customer service and compliance.
- Adhered to DOT regulations and local laws to enhance safety measures.
- Conducted routine vehicle inspections to verify safety compliance and operational readiness.
- Performed pre-trip inspections on vehicles to ensure functionality of all safety equipment.
Uber Partner / Driver
UBER
12.2016 - 03.2024
- Optimized time efficiency by anticipating surge areas, targeting high-traffic sectors, and daisy-chaining rides to maximize earnings.
- Secured consistent high ratings on post-trip surveys by ensuring timely arrivals, maintaining vehicle cleanliness, and providing excellent customer service.
- Maintained professionalism and discretion while serving high-value clients, enhancing overall customer satisfaction.
- Used mobile application to connect with customers, track distances and report locations, as well as GPS to determine fastest route to destinations in order to save riders money and maximize availability.
Account Manager
UPS FREIGHT
02.2014 - 06.2016
- Increased customer base by 25% by scheduling upwards of 30 customer sales visits per week in addition to cold call canvassing local territory to target decision makers and close new accounts.
- Developed and implemented strategies to expand customer base and improve account retention, contributing to 15% increase in sales revenue monthly and year over year.
- Managed a portfolio of 100 customer accounts which generated $6,000 in average monthly revenue over a 24-month period.
- Analyzed weekly revenue totals to identify sales opportunities and drive growth.
- Resolved customer service issues related to lost or damaged freight, enhancing satisfaction and loyalty.
Division Sales Manager
CHICAGO TRIBUNE
06.2002 - 02.2014
- Surpassed all sales goals by 15% over a 2-year period.
- Monitored and analyzed contractor performance data to continuously improve upon sales and service results, identifying opportunities to generate increased through various retail outlets such as grocery and convenience stores, gas stations, etc.
- Managed day-to-day sales territory operations serviced by 20 distribution contractors, utilizing CPM (complaints per thousand) metrics to track and monitor customer service success rates for home delivery and retail sales.
Education
Bachelor of Arts - Communications
AURORA UNIVERSITY
AURORA, ILSkills
- Fare enforcement
- Vehicle inspection
- Safety compliance
- Passenger assistance
- Conflict resolution
- Customer relationship management
Timeline
Bus Operator
Chicago Transit Authority, CTA
03.2024 - Current
Uber Partner / Driver
UBER
12.2016 - 03.2024
Account Manager
UPS FREIGHT
02.2014 - 06.2016
Division Sales Manager
CHICAGO TRIBUNE
06.2002 - 02.2014
Bachelor of Arts - Communications
AURORA UNIVERSITY