Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOEL BARRANCO

San Diego,CA

Summary

Driven Manager/ Supervisor bringing 6 years of overall experience directing high-producing teams while developing employee loyalty. Organized professional experienced in customer service and management.

Overview

7
7
years of professional experience

Work History

Service Manager

Polycare Automotive
10.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Automotive Service Manager

Firestone
02.2023 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Branch Manager

SIXT
09.2020 - 01.2022
  • Sales Techniques
  • Staff development
  • Inventory management
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bo om-line profitability
  • Recruited and hired qualified candidates to fill open positions
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
  • Responsible for Fleet Distribution And Maintenance
  • Customer Loyalty, Quality Assurance, Sales and
  • Administration
  • Review and utilize reports, and implement action plans focusing in deficient area
  • Organizes and implements strategies for daily operations.

Manager

K1 Speed Inc
06.2018 - 08.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School -

Southwest High School
San Diego, CA
08.2014

Skills

  • Bilingual
  • Contract development and management
  • Issue and conflict resolution
  • Lead generation
  • Marketing

Timeline

Service Manager

Polycare Automotive
10.2023 - Current

Automotive Service Manager

Firestone
02.2023 - Current

Branch Manager

SIXT
09.2020 - 01.2022

Manager

K1 Speed Inc
06.2018 - 08.2020

High School -

Southwest High School

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