Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Joel Benitez

Coralville,IA

Summary

Dedicated professional with a proactive approach and quick learning ability. Strong work ethic complemented by effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

4
4
years of professional experience

Work History

Service Lane Specialist

MSX
Cedar Rapids, Iowa
11.2025 - Current
  • Supported dealers in reducing LOF/MPVI cycle times to under an hour, improving customer satisfaction
  • Meet defined metric goals for assigned dealers within a set geographic area
  • Established dealer processes for gathering local competitive data to inform strategic decisions
  • Integrated Business Development Center (BDC) service department to enhance operational efficiency

Service Advisor

Billion Kia
Iowa City, IA
11.2024 - 11.2025
  • Clarified service recommendations and maintenance options to ensure informed decision-making.
  • Facilitated vehicle service inquiries and appointment scheduling to enhance customer experience.
  • Coordinated with technicians to ensure timely completion of services.
  • Generated detailed invoices and communicated charges to promote transparency and trust.

General Manager

Dunkin
Iowa City, IA
08.2022 - 10.2024
  • Oversaw daily operations to maintain high service standards and achieve customer satisfaction.
  • Managed staff scheduling to enhance workforce productivity and ensure optimal coverage.
  • Developed training programs for new employees on operational procedures to improve onboarding experience.
  • Conducted inventory management to maintain stock levels and reduce waste.

Education

Bachelor of Arts - Enterprise Leadership

The University of Iowa
Iowa City, IA
05-2025

Skills

  • Customer service
  • Effective communication
  • Team building
  • Sales management
  • Recruitment
  • Business development
  • Process efficiency
  • Proficient in Microsoft Office

LANGUAGES

Spanish: Native / Bilingual

Timeline

Service Lane Specialist

MSX
11.2025 - Current

Service Advisor

Billion Kia
11.2024 - 11.2025

General Manager

Dunkin
08.2022 - 10.2024

Bachelor of Arts - Enterprise Leadership

The University of Iowa

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