Joel Berry
Oregon,Ohio
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Representative
Kuhlman Corporation
05.2004 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
- Generated new leads through networking and attending industry events.
Shop Manager
T.S.C Building Restoration
06.1997 - 05.2004
- Managed inventory control.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Interacted well with project managers and foreman to build connections and nurture relationships.
- Identified and qualified project manager needs and negotiated and closed profitable projects with high success rate.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Perrysburg High School
Perrysburg, OH06.1997
High School Diploma -
Penta County Joint Vocational School
Perrysburg, OH06.1997
Skills
- Microsoft Outlook
- Microsoft Excel
- Market Research
- Product Promotion
- Product Management and Pricing
- Microsoft Office
- Adobe Systems Adobe Acrobat
- Customer Retention Abilities
- Sales Expertise
- Prospecting Skills
- Problem-Solving Strengths
- Post-Sales Support
- Quote Information
- Customer Relations
Certification
ACI level 1 certified for concrete testing
Timeline
Sales Representative
Kuhlman Corporation
05.2004 - Current
Shop Manager
T.S.C Building Restoration
06.1997 - 05.2004
High School Diploma -
Perrysburg High School
High School Diploma -
Penta County Joint Vocational School
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