Joel Burns
Sacramento,CA
Summary
Dynamic and adaptable professional with a strong foundation in technology sales, project management, and customer service. Educated in Business Management. Known for clear communication, problem-solving under pressure, and a commitment to delivering value-driven solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
08.2023 - Current
- Significantly increase guest check averages through promoting cocktails, appetizers and desserts.
- Take food orders, answer all menu questions, and make helpful suggestions leading to a positive customer experience.
- Train new members to provide quality front of house customer service, proper food handling guidelines, restaurant protocols, and safety procedures.
Construction Management Intern
USLBM
05.2024 - 09.2024
- Led end-to-end project lifecycle, delivering results through effective scope, schedule, and resource management.
- Created detailed project plans, timelines, and work breakdown structures to guide cross-functional teams toward strategic goals.
- Present successful project results to upper management and train team members on new operating procedures.
Firefighter 1
Cal Fire
07.2019 - 12.2021
- Firefighter, member of Station 42 Columbia Hill.
- Assessed emergency conditions and responded quickly to contain fires, assist victims, and ensure community safety.
- Provided emergency medical care as a certified EMT, stabilizing patients and preparing them for transport to medical facilities.
EMT
American Medical Response
07.2018 - 06.2019
- Responded to 911 emergency calls, providing basic and advanced life support to patients in diverse and high-stress environments.
- Assessed patient conditions and initiated pre-hospital care, including airway management, bleeding control, and immobilization.
- Safely transported patients to hospitals while continuously monitoring and documenting vital signs and patient condition.
Education
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Fire Technology
Sierra College
Rocklin, CaSkills
- Cold Calling
- Cold Emailing
- CRM
- SPIN
- BANT
- Prospecting
- Sales Cadence
- Zoominfo
- Salesloft
Certification
- CourseCareers Technology Sales
Timeline
Construction Management Intern
USLBM
05.2024 - 09.2024
Server
Olive Garden
08.2023 - Current
Firefighter 1
Cal Fire
07.2019 - 12.2021
EMT
American Medical Response
07.2018 - 06.2019
Bachelor of Science - Business Management
Western Governors University
Associate of Arts - Fire Technology
Sierra College
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Damian ByrdDamian Byrd
Restaurant Server at Olive Garden - Darden RestaurantsRestaurant Server at Olive Garden - Darden Restaurants
Hali "Blayze" DixonHali "Blayze" Dixon
To-Go Specialist at Olive GardenTo-Go Specialist at Olive Garden
Roxanna HernandezRoxanna Hernandez
Server at Olive Garden RestaurantServer at Olive Garden Restaurant
Kyle AndersonKyle Anderson
Warehouse Associate at Lineage Logistics LLCWarehouse Associate at Lineage Logistics LLC