Joel Calderon
Springdale,AR
Summary
Accomplished franchise owner offering proven background and business management expertise. Runs successful business by resolving everything from customer and employee concerns to building management issues with calm, level-headed approach. Focused on maximizing profits, minimizing employee turnover and building solid reputation.
Overview
3
3
years of professional experience
Work History
Franchise Owner
T.A.C.T
Springdale, TEXAS
05.2024 - 03.2026
- Managed daily operations of franchise location to ensure smooth business flow.
- Trained and supervised staff in customer service and product knowledge.
- Developed marketing strategies to increase brand awareness within the community.
- Maintained inventory levels and ordered supplies to meet customer demand.
- Implemented standard operating procedures for consistent service delivery.
- Conducted financial analysis to manage budget and control expenses effectively.
- Enhanced customer experience by addressing inquiries and resolving issues promptly.
- Recruited, trained and managed a team of employees to deliver excellent customer service.
- Organized promotional events to attract new customers and boost sales revenue.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
- Maintained financial records, such as income statements, balance sheets and budget reports.
ER supervisor
Washington Regional Medical Center
Fayetteville, Arkansas
06.2023 - 03.2024
- Managed daily operations of the emergency department to ensure efficient patient care.
- Coordinated staff schedules and assignments for optimal coverage and support.
- Implemented new triage protocols to improve patient flow and service delivery.
- Supervised training programs for new staff on emergency procedures and protocols.
- Collaborated with medical teams to address patient needs and enhance communication.
- Monitored compliance with health regulations and safety standards in the department.
- Facilitated regular meetings to discuss workflow improvements and team feedback.
- Reviewed patient care documentation for accuracy and adherence to hospital policies.
- Resolved conflicts between staff members or between staff members and patients.
- Coordinated staffing levels based on anticipated volume of patients.
Education
Harber Highschool
Springdale, ARSkills
- Staff training
- Financial analysis
- Inventory management
- Marketing strategy
- Operational oversight
- Vendor negotiation
- Budget control
- Team leadership
- Conflict resolution
- Problem solving
Languages
Spanish
Professional
Timeline
Franchise Owner
T.A.C.T
05.2024 - 03.2026
ER supervisor
Washington Regional Medical Center
06.2023 - 03.2024
Harber Highschool