Joel Clarke
Seagoville,TX
Summary
Results-oriented Operations Manager adept at enhancing service delivery through strategic operational procedures. Demonstrated ability to elevate team performance and optimize productivity, leading to significant cost reductions and improved customer satisfaction. Committed to fostering a secure and efficient working environment while meeting and exceeding business objectives.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant General Manager
ABM Industries
DFW Airport, TX
12.2024 - Current
- Coordinated daily operations to ensure efficient service delivery in facilities management.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Managed staff schedules to optimize workforce productivity and efficiency.
- Assisted in developing and implementing operational strategies..
- Implemented safety protocols to ensure a secure working environment for employees.
- Conducted daily audits of service hours and vehicles to ensure correct billing.
Operations Manager
ABM Aviation
Dallas Fort Worth Airport, TX
04.2023 - 11.2024
- Developed and implemented operational procedures that met quality standards and enhanced service delivery.
- Monitored and improved processes and team performance to elevate customer service experience.
- Oversaw operations for cleaning, security, training, and organizing services for American Airlines aircraft to maintain high operational standards.
Lead Training Facilitator
ABM Industries
DFW Airport, TX
11.2022 - 03.2023
- Established objectives for each training session and determined methods to evaluate effectiveness of the program.
- Organized onboarding programs for new employees to ensure smooth integration.
- Maintained training records and documentation for compliance purposes.
Safety Supervisor
ABM Industries
DFW Airport, TX
03.2022 - 10.2022
- Ensured compliance with safety regulations and company policies across all operations.
- Trained employees on safety protocols and emergency response procedures effectively.
- Monitored and reported on safety performance metrics for continuous improvement.
- Collaborated with management to develop and implement safety improvement initiatives.
Psychiatric Nursing Assistant
Terrell State Hospital
Terrell, TX
08.2021 - 02.2022
- Administered comprehensive care for psychiatric patients, ensuring consistent fulfillment of daily needs and enhancing overall patient well-being.
- Monitored patient behavior to prevent potential harm to self or others.
- Utilized computer skills to accurately report procedures and communicate critical patient information promptly, facilitating effective care coordination.
Professional Basketball Player
FIBA Basketball
New York, New York
2015 - 2022
Education
Some College (No Degree) - School of Business
Langston University
Langston, OKSkills
- Operations management
- Operations strategy
- Workflow optimization
- Process improvement
- Safety compliance
- Performance assessment
- Performance reporting
- Incident management
- Microsoft Excel
- Team management
- Staff training
- Leadership and Management
- Operations leadership
Accomplishments
Throughout high school I managed to remain enrolled in various business classes and computer skilled oriented classes. In college I repeatedly made the Dean's List Honor Roll with a gpa of 3.5 for the 4 semester while maintaining my role on the University's basketball team.
Computertraining
- BCIS (Business Computer Information Systems), Experienced and Trained in Microsoft Office, Publisher, Word, Excel, and PowerPoint.
- Engineering Design Graphic, Auto Cad 2009 and 2010, Graphics, and 3D models.
- Technical Illustration, Project design associated with Auto Cad programs.
- Programming Concepts, Execute loops, and basic computer programming.
- Fundamental Computer Graphics, Developed skills in Java programming.
Certification
- American Airlines Certified Trainer
Timeline
Assistant General Manager
ABM Industries
12.2024 - Current
Operations Manager
ABM Aviation
04.2023 - 11.2024
Lead Training Facilitator
ABM Industries
11.2022 - 03.2023
Safety Supervisor
ABM Industries
03.2022 - 10.2022
Psychiatric Nursing Assistant
Terrell State Hospital
08.2021 - 02.2022
Professional Basketball Player
FIBA Basketball
2015 - 2022
Some College (No Degree) - School of Business
Langston University