Joel Cook
Henderson
Summary
Professional Pool Construction Manager with a proven track record, excelling in project oversight and site management. Recognized for enhancing customer satisfaction and efficient production, while ensuring compliance with safety protocols. Skilled in permitting and effective communication, driving successful project outcomes and fostering professional growth. Served as the face of the company through consistent and transparent communication from design to project completion.
Overview
24
24
years of professional experience
Work History
Lead Pool Service Technician
Proper Pool Service
Henderson, NV
03.2024 - Current
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Performed installations of new pool equipment, ensuring seamless integration into existing systems.
- Demonstrated attention to detail when cleaning pool surfaces, skimmers, filters, pumps, and accessories for optimal performance.
- Improved customer satisfaction by providing consistent and thorough pool maintenance services.
Rideshare Driver
Uber And Lyft
Las Vegas, NV
12.2019 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Pool Construction Manager
Courtney Landscape And Pools
Henderson, NV
04.2021 - 08.2023
- Communicated daily with clients from start to finish of their project
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to deliver under-budget project completion.
- Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
- Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
- Supervised employees and coordinated with construction subcontractors to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Coordinated permit acquisition and ensured compliance with all regulatory requirements throughout each stage of construction.
- Provided pool school to customers upon start up.
Pool Service And Repair Manager
Poolstar
Las Vegas, NV
03.2017 - 03.2021
- Enhanced customer satisfaction by addressing concerns promptly and providing clear communication throughout the repair process.
- Monitored technician performance, identifying areas for improvement and providing constructive feedback.
- Performed new pool start ups and pool school to clients of partner contractors
- Mentored junior technicians, providing guidance on technical skills and fostering professional growth.
- Supervised 7-12 employees and scheduled shifts.
- Managed a team of technicians, ensuring high-quality work and adherence to safety protocols.
Pool Service and Repair Manager
Clean World Pools
Las Vegas, NV
06.2014 - 03.2017
- Conducted regular safety trainings to maintain a safe work environment and reduce workplace accidents.
- Contributed to increased revenue by upselling additional services when appropriate during customer interactions.
- Conducted regular performance evaluations for staff members which contributed to their professional development.
Pool Service Technician
Creative Pools
Las Vegas, NV
09.2008 - 06.2014
- Streamlined scheduling process for improved time management and increased productivity during busy seasons.
- Enhanced pool water quality by conducting regular chemical testing and adjusting levels as necessary.
- Contributed positively to the company''s reputation by upholding high standards of professionalism, work ethic, and customer care.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Educated customers in proper pool operation and maintenance.
Shotcrete Construction Superintendent
Commercial Shotcrete
Las Vegas, NV
02.2002 - 08.2008
- Supervised field crews to maximize quality and work efficiency.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Scheduled subcontractors, consultants and vendors to coordinate completion of jobs and tasks.
- Maintained accurate records related to project progress reports, change orders, subcontractor agreements, invoices for timely submission to clients or regulatory agencies when required.
- Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
- Developed strong relationships with clients, architects, engineers, and other stakeholders to ensure smooth collaboration throughout the project lifecycle.
Education
Saugus High School
Saugus, CA06-1989
Skills
- Project oversight
- Site management
- Work Planning and Prioritization
- Site safety
- Remodeling projects
- Subcontractor oversight
- Permitting
Timeline
Lead Pool Service Technician
Proper Pool Service
03.2024 - Current
Pool Construction Manager
Courtney Landscape And Pools
04.2021 - 08.2023
Rideshare Driver
Uber And Lyft
12.2019 - Current
Pool Service And Repair Manager
Poolstar
03.2017 - 03.2021
Pool Service and Repair Manager
Clean World Pools
06.2014 - 03.2017
Pool Service Technician
Creative Pools
09.2008 - 06.2014
Shotcrete Construction Superintendent
Commercial Shotcrete
02.2002 - 08.2008
Saugus High School